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Field Based IT Service Technician Full Time

at OPR Resourcing Specialists Manchester in Manchester (Published at 07-12-2023)

IT Service Technician


Our client is a global leader in the IT / Technology sector and they are looking for an IT Service Technician to provide technical to support to their clients. This is a field-based role, so a driving licence is an essential requirement. Our client offers a salary of £28,000 and a company car.


Your key role will be to:


· Provide post-sales/implementation technical support services to customers including installation, troubleshooting, problem resolution and maintenance.


· Responding to customer questions regarding operation and malfunctions.


· Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.


· Installing, maintaining and diagnosis of machine faults as per Company Guidelines and SLA’s


· Escalating issues to a Senior Technician / Manager when required.


· Monitor and maintain adequate stock levels


· Develop and maintain a good rapport with the call centre


· Ensure all relevant paperwork is completed and submitted in a timely manner


· Training customers to be proficient in the use of their equipment.


KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED


· 1+ years’ experience with MFPs/ Printers taking apart to component level


· Good written and excellent verbal communication skills across all levels


· Strong customer service skills


· Effective workload scheduling and prioritising


· Full and Valid Driving Licence


· Full Colour Vision


· Proven Electro Mechanical Skills


· Ability to support department with networking of machines to client systems


· Good time management and organising skills


· Computer literacy (Microsoft Office)


Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.


Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".


Job Types: Full-time, Permanent


Salary: £28,000.00 per year


Benefits:



  • Company car


Schedule:



  • Monday to Friday


Work Location: In person



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