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We are Manchester Local Care Organisation - an exciting, new public sector organisation that is bringing together NHS community health services and social care services in the city.

MSK Physiotherapy Administrator and Physiotherapy Assistant

We are seeking a highly motivated and organised individual to join our MSK Physiotherapy Administration Team. This full-time role will help the team manage the large number of referrals we receive into the service. It will involve telephone contact with patients, booking appointments on computer-based systems, sending patient letters and the management of waiting lists.

This workload underpins the MSK Physiotherapy service and is fundamental in allowing our clinicians to provide the highest standards of care. Consequently, candidates will require excellent communication skills, experience working on relevant computer systems and have outstanding organisational and time management skills.

The successful applicant will also support clinical staff to deliver online and face-to-face group-based education and exercise programs, such as the Back To Fitness and Back Wise groups; this will include referral management and delivering education and exercise therapy, under the direction of qualified physiotherapists. Whilst these classes are currently run online due to the COVID-19 pandemic, the longer-term plan is to return to conducting them in person.

• To support MSK Physiotherapy administration staff with waiting list management tasks, such as data transfer to the EMIS system, managing telephone calls from patients, booking Physiotherapy appointments, sending appointment letters and assisting with clinic management within MSK Physiotherapy.


• To support MSK Physiotherapy staff with delivering management plans for patients with musculoskeletal conditions, through online and face-to-face individual and group-based sessions.


• To support administration and clinical staff with meeting key targets and deadlines regarding management of facilities, documentation, audit and stock within the MSK Service.

The first health and social care staff have been deployed to us from April 2018 and are now starting to work in new ways across the city. Our teams work as one in the neighbourhoods they serve – delivering and designing services in partnership with local people. We also provide key services that work across wider localities and city-wide. We believe that our pioneering approach will make a massive difference to the health of people in our city and we are looking for you to join our team and help us do this.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.

We’re looking forward to hearing from you!