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Senior IT Engineer Full Time

at Creative Networks Manchester in Manchester (Published at 07-12-2023)

Job description


About Us


Creative Networks is an established and long-standing MSP.


Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.


Job Description


We are looking for a Support Engineer who has experience working in an MSP and IT Support key clients around the UK.


The role will suit someone who is currently working as a 3rd Line Engineer and has previous experience in Support for several years . The ideal candidate will have a strong Desktop Support background and be keen to grow with us.


Key Skills & Experience


The successful candidate must be able to demonstrate the following key skills and experience:



  • Excellent communication skills, both verbal and written.

  • Operates well unsupervised.

  • Takes ownership willingly.

  • Able to remain calm under pressure.

  • Manages customers’ expectations effectively.

  • Can explain highly complex technical issues in “layman's” terms.

  • Proficient fault finder and problem solver.

  • Flexible and adaptable to changing environments.

  • Is logical in approach.

  • Takes a long-term view.

  • Is helpful, fair and demonstrates a “give and take” attitude.

  • Demonstrate strong technical and personal leadership to colleagues.

  • Strong customer service focus & strives to deliver service excellence.

  • Solid experience of 2nd Line Support and is currently working as 3rd Line Support

  • Have experience in Router and Switch Installs.

  • Understanding of Networking principles.

  • Understanding of VOIP Telephony.

  • Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.


Main Duties and Responsibilities



  • Provide 2nd /3rd Line IT Support.

  • Support clients onsite.

  • Monitor Network & Server Infrastructure.

  • Taking phone calls on the Service Desk, handling Service portal tickets and emails.

  • Respond to system failures in a timely manner.

  • Create and maintain procedures for new and existing processes.

  • Troubleshooting customer technical faults and driving fault resolution

  • Provide Project Management & Support.

  • To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.

  • Identify trends in Service Desk calls and where appropriate perform root cause analysis.

  • Client service management and relationship building.


In return we offer


This is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.



  • Attractive salary & benefits packages– we offer an attractive salary package.

  • Training and development.

  • Normal office hours Monday to Friday.


Job Types: Permanent, Full-time


Salary: £30,000.00-£40,000.00 per year


Benefits:



  • On-site parking


Schedule:



  • Monday to Friday


Ability to commute/relocate:



  • Greater Manchester: reliably commute or plan to relocate before starting work (required)


Experience:



  • Third Line IT: 1 year (required)


Licence/Certification:



  • Driving Licence (required)


Work Location: In person



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