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Desktop Support - VIP
at ECS Recruitment Group London in London (Published at 23-11-2023)
We have an urgent requirement for a number of Desktop Engineers to support users as part and executive support service in the financial sector.
The role will be onsite everyday in the Canary Wharf office and is Inside IR35.
Responsibilities:
- Provide 1st and 2nd line support to an executive user base.
- Be flexible to provide support both remotely and deskside.
- Provide first class customer service.
- Work independently to troubleshoot problems.
- Be proactive, in terms of supporting users and professional development.
Required Experience:
- Strong 2nd line end user support experience, windows key but any Mac would be great.
- Experience supporting collaboration tools such as Zoom and Teams.
- Experience working with VIPs, and the ability to demonstrate first class customer service.
- Experience in financial services.
- Knowledge of financial applications (Desirable)
- Experience of supporting trading floors (Desirable)
Please note, due to the high volume applicants expected, if you are interested in the role, please apply and you will receive a response within 3 working days – we kindly request you wait until this SLA has been met, and then after this feel free to follow up. This will allow us to consider applications fairly and in line with our internal standards, thank you.
