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Junior Network Support Engineer
at ECS Recruitment Group London in London (Published at 04-10-2023)
Junior Network Support Engineer
Permanent Role
London (Hybrid)
£25,000 - £30,000 dependent on experience
Role Purpose
I am working with a longstanding client who have a fantastic reputation amongst their clients for delivering outstanding service and technical expertise with the communications and network services space. Another area of strength is as an employer with an outstanding commitment to career development as well as the fact they take immense pride in their values/
They are now looking for a Junior Network Support Engineer to support their UK and Global Clients, with specific responsibility for deploying and supporting client’s network. You will play a crucial role in supporting their network customers for the services
The successful candidate will be able to articulate the benefits of the technologies being deployed and managed services.
As a Junior Network Support Engineer you will be responsible for:
- Assisting the Tier 2 team to Provide critical network operations support to end customers
- Resolve customer issues (incidents/problems) within agreed SLAs/OLAs.
- Perform diagnostics and troubleshooting to determine the cause of technical faults or errors.
- Comply with all policies, processes and procedures
- Assist with developing internal documentation for installation instructions, how to guides and processes
- Work with carriers and customers to diagnose problems.
- Respond to monitoring alerts produced internally and from 3rd party providers.
- Assist in the upgrade and apply configuration to customer equipment.
- Ensure compliance with company standards and policies
- Monitor and manage communications during large-scale events utilising an established process
- Update internal documentation/records as required.
- Develop and maintain vendor’s qualifications in line with companies training policies.
Skills & Experience Required:
- Experience of Routing, Switching, Firewalls, SD- WAN, Network Security and associated protocols eg BGP, OSPF
- Knowledge of internet routing and connectivity
- Knowledge of ITIL process’ including Incident, Problem, Change and Service Delivery
- Able to present complex subjects clearly to both customers and internal members of staff
Other desirable skills
- Customer Focused
- Relationship Building and Maintenance
- Highly Organised
- High computer literacy and ability to learn new software
- Must be able to work independently with little supervision
- 1-3 years professional experience in network engineering or administration
