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Purpose of the Role

This role will provide support to the Associate Director of Cleaning Operations, FM+ Service Delivery and the cleaning Area Management team. The main purpose of the role will support the efficient delivery of the cleaning services across the portfolio to ensure that a focus can be maintained by the operational team on delivering a high quality of service for the benefit of clients and tenants.

Key Responsibilities

• Creation and updating of ISO9001 documentation, including assignment instructions and standard operating procedures for sites.


• Updating of Risk Assessments and COSHH assessments [H&S experience not required, admin function only]

• Cost model support and supplier quote collation for inclusion in tenders.


• Admin support for new site mobilisations.


• Asset management, collating usage and stats.


• Business proposals formatting content.


• Site roadmap collation


• Timegate set up support


• Site training collation


• Processing BICs / LTP

• Ordering of uniform and equipment


• Support with rosters including building of rosters if required


• Managing the bench team including allocation of shifts


• Liaison with clients in relation to bench team deployment and resolutions filling shifts due to absence


• Supporting with welfare calls


• Liaison with the National Operations Centre


• Support with creating and maintaining spreadsheets, powerpoint presentations and other documentation


• Working with other administrators in the division as required


• Preparation of agendas for meetings and typing up of minutes


• Maintaining manual and electronic files as required


• Assist with set up & handover of properties including Timegate requirements


• Reconciliation of ad hoc hours if required


• Be familiar with the internal systems and ensure files within these systems are maintained and up to date.


• As a member of the Savills team, liaise with all management, technical and administration staff as required.


• Attend internal training courses and identify individual training needs


• Answering phones and dealing with enquiries or taking messages


• Support with copy typing including updating or producing schedules, presentations, pitches etc.


• Run relevant reports and collate information as required


• Undertake specific projects as requested


• Any other reasonable requests

Skills, Knowledge and Experience

• Technical experience:


• Must be computer literate in Microsoft Excel, Word & Outlook. Timegate and PowerPoint experience – advantageous


• Skills and Knowledge


• Previous experience in an administrative capacity


• Good organisational and co-ordination skills


• Good verbal and written communication skills with a positive attitude and attention to detail


• Excellent time management


• Ability to multitask and to work accurately and effectively under pressure


• Must understand the principles and practice of client care


• Ability to work in a team and understand team dynamics


• Experience in the cleaning sector beneficial

Working Hours - Mon-Fri 09:00 to 17:30

Please see our Benefits Booklet for more information.