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Business Support Assistant - CSERB-DRB (Child Sexual Exploitation Referrals Bureau - Designated Repo Full Time

at National Crime Agency Manchester in Manchester (Published at 21-12-2023)

Details

Reference number

326505

Salary

£22,950
This post qualifies for payment of a Recruitment and Retention Allowance (RRA): This is currently set at £3000 for this post. The RRA is an enhancement to the role and is reviewed annually.
A Civil Service Pension with an average employer contribution of 27%

Job grade

Administrative Officer
NCA Grade 6

Contract type

Permanent Loan Secondment Returner

Length of employment

2 years- Loan and Secondment

Business area

Child Sexual Exploitation Referrals Bureau, Intelligence Command

Type of role

Administration / Corporate Support Analytical Intelligence Investigation Legal Services Operational Delivery Operational Research Risk Management Security

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

3

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Warrington

About the job

Job summary

The CSERB is a critical national intelligence function supporting the Agency’s fight against online Child Sexual Abuse (CSA). Acting as the gateway for online CSA reporting, referrals are received from well-known electronic service providers (ESPs) such as TikTok, Facebook, Dropbox and YouTube via the National Centre for Missing and Exploited Children (NCMEC).

The CSERB has been designated the UK reporting body under the new Online Safety Bill. CSERB will receive online CSA reports from UK companies. This new capability will be integrated with current operations to enhance the Agency’s response to tackling online CSA and coordinating UK law enforcement’s response to safeguarding victims and pursuing offenders. The CSERB/Designated Reporting Body has been identified as a critical deliverable by the NCA Board.

As a proactive intelligence function the CSERB assesses online CSA reports to determine offences committed, identify risk factors and pursue serious child sex offenders. The CSERB works closely with the NTC, Tasking and NCA Investigations Team to identify the highest harm targets that require an Agency response. Acting as the UK’s central coordination of NCMEC reports the CSERB also works closely with Forces to help protect children from sexual abuse and bring child sex offenders to account.

Job description

The role of the Business Support Assistant necessitates that on a regular basis you will view reports and assess whether the material (this includes images, media and chat) constitutes a criminal offence. Your task will be to identify the location of the child or subjects, utilising a variety of intelligence development techniques and working within relevant legislation.

/b>To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role

Person specification

You will need to make sure that corporate records are maintained as to the action and casework that is undertaken.

Key to the role is an enquiring mind and ability to think laterally so that the right intelligence development technique is used to identify those who exploit children. You must be resilient as the nature of the material viewed can be challenging. This is why welfare and wellness is a unit priority. You will be supported through specialist support mechanisms at individual, team and unit levels and within the team you will also play an active role in our internal wellness and wellbeing activities.

The unit is based at Olympic House, Warrington. Due to the nature of the role and ongoing need for support, alternate locations are not available.

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Working Together
  • Delivering at Pace

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Excellent organisational skills with the ability to multi task.
  • Excellent customer service skills.
  • Proven administrative experience to include the use of Microsoft Office and new digital technologies.

Benefits

Alongside your salary of £22,950, National Crime Agency contributes £6,196 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Agency and wider Civil Service.

If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.

All officers in the NCA are members of the UK Civil Service. You will be eligible for:

  • Civil Service pension scheme
  • 26 days annual leave rising to 31 on completion of 5 years continuous service
  • Training and development opportunities
  • Cycle2work scheme

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

If you wish to apply for this vacancy, you must submit your application by 23:55 on 31st December 2023.

You will be asked to complete a CV as part of the application process. Please see the candidate information pack for more information.

Please note depending on the volume of applications a Longlist at sift may be conducted on following criteria:

  • Excellent organisational skills with the ability to multi task.

Candidates must pass this criteria for their application to be progressed.

A panel will then assess your application to select those demonstrating the best fit for the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.

Failure to address any or all of these may affect your application.

Sift results are expected to be released w/c 15th January 2024.

Interviews will take place throughout January and February 2024 – locations to be confirmed. Please be advised that the type of interview (eg. virtual/face-to-face) may be subject to change and successful candidates will be notified of this prior to attending. However the interview is conducted, the interview criteria will remain as shown on page 16 of the Candidate Information Pack.

The above sift and interview dates are an indicative timeline.

Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.

You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence.

Full details of the assessment process will be made available to shortlisted candidates.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Any instances of plagiarism including copying of examples/answers from internet sources will result in a withdrawal of your application. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

Multi-Location

Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application.

Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role.

Please note, only advertised location can be offered. Notes populated in a free text box will not be taken into consideration.

Near Miss

Candidates who are judged to be a near miss at interview may be considered for other positions in the NCA which may be at a lower grade, but have a potential skills match.

Hybrid Working

Here at the NCA we have a hybrid working arrangement in place enabling officers to work a proportion of their role remotely. Eligibility and the degree of home working will vary depending on the requirements of the role. Further details can be discussed at offer stage.

Reasonable Adjustment

We are committed to ensuring our recruitment process is inclusive and accessible to all. As part of our application process you will be prompted to provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities protected under the Equality Act 2010) and need us to make any adjustments or do anything differently during the recruitment process, please let us know by emailing ncarecruitment.grs@cabinetoffice.gov.uk, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Please contact us by emailing ncarecruitment.grs@cabinetoffice.gov.uk or calling 0117 372 0000 as soon as possible before the closing date if you wish to discuss any reasonable adjustments before applying.

Inclusion and Accessibility

The NCA embraces and values diversity in all forms. Being truly reflective of the communities we serve and building a culture where everyone can perform at their best is critical to leading the UK’s fight against serious and organised crime – something which affects us all. We want to recruit and retain the very best and broadest diversity of officers so the NCA welcomes applications from individuals from all backgrounds.

We are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we are committed to ensuring that all candidates are treated fairly throughout the recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact ncarecruitment.grs@cabinetoffice.gov.uk

VETTING REQUIREMENTS SC

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks will be made against:

  • Departmental or company records (personnel files, staff reports, sick leave reports and security records)
  • UK criminal records covering both spent and unspent criminal records.
  • Your credit and financial history with a credit reference agency
  • Security Services records

We encourage all candidates to thoroughly review the candidate pack which explains the role further before submitting an application.

If you have any specific queries about the role that are not covered by the candidate pack, please contact:

ncarecruitment.grs@cabinetoffice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    NCA Recruitment Team – GRS
    Email :
    ncarecruitment.grs@cabinetoffice.gov.uk

Recruitment team

    Email :
    ncarecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint in relation to any stage of the recruitment and selection process please email Central.recruitment@nca.gov.uk. please ensure that you refer to the campaign reference number. If you remain dissatisfied following the outcome of your complaint you have the right to contact the Civil Service Commission to pursue it further. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/



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