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Administrator Full Time

at PLS Solicitors Manchester in Manchester (Published at 21-12-2023)


If you have great customer services skills and just love helping people, then we have a fantastic opportunity for you to join our team. With full training provided and a clear progression route, this role is perfect for anyone who is interested in legal work or customer services.


Your Duties


Duties will include but will not be limited to:



  • Being the first call to our clients to welcome them onboard

  • Explaining the next steps following them signing up to use PLS for their conveyancing

  • Running through their paperwork to ensure their details are correct on our system

  • Amending any errors and adding any additional data required onto their file

  • Ensuring the best customer service levels at all times

  • Answering basic queries from customers on their quotes and escalating to a member of the Quotes Team if required

  • Ensuring the new quotes inbox is kept up to date

  • Covering reception as and when required.


Essential experience:



  • At least 12 months customer service experience in any industry

  • Excellent telephone manner, approachable and friendly

  • Excellent attention to detail, particularly data input

  • Strong communication skills, both orally and written


We offer a wide range of staff benefits:



  • 20 days holiday rising to 25 plus Bank Holidays

  • Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each holiday year

  • Death in service cover

  • Contributory pension

  • Employee Assistance Programme & counselling service

  • Study funding

  • Salary sacrifice schemes: Nursery fees / Cycle to work / Company Cars / Technology / Gym memberships


Some extra touches…



  • Free Conveyancing for staff and discounts for friends and family

  • Discount club

  • Kudos for the quarter awards

  • Free taxi service from Navigation Road Tram Station to and from work

  • Fantastic break room that includes a pool table, ping pong table & dart board

  • Volunteering scheme

  • Free fruit

  • Vending machines

  • Free eye tests and a financial contribution towards eyewear

  • Social events arranged by our Social Committee

  • Charity events arranged by our Charity Committee

  • Late start/early finish on your Birthday

  • Relaxed dress policy

  • Staff reward scheme when you introduce someone who comes to work for us

  • Long service awards

  • Access to free mortgage advice




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