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Recoveries Admin Assistant Full Time

at Keoghs Manchester in Manchester (Published at 21-12-2023)





The role is to input new claims, close settled claims and archive them and carry out any other associated daily administrative tasks and activities which require urgent attention.




Key Accountabilities



  • Input new claims and critical post activities to be actioned within a set time frame


  • Distributing and Actioning on emails and ensuring they are allocated to the right skill within the department with relevant workflows created


  • Ensuring all Third Party Systems are used to gain relevant information and relevant tasks and activities actioned on behalf of the insurer


  • Completing requests for file to be transferred to other areas of the business


  • Identifying risk and notifying relevant individuals based on priority and risk for any potential litigation


  • Phoning relevant parties to obtain relevant information for the file to be created and actioned


  • Updating information on Keoghs own claims management system from information received or taken from any client portal to which we have access


  • Raising fixed fees through third party platform to ensure that our fees are paid in line with each insurer contract


  • Ensure that all work is triaged and prioritised for each piece of correspondence


  • Dealing with any urgent administrative work


  • To ensure compliance with the SRA Standards & Regulations



  • Working Hours
    35 hours per week
    Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. This role is working 1 day in the Bolton office and 4 days from home.




    Experience, Skills and Qualifications



    Prior knowledge, skills and experience:

  • Minimum education standard of 3 GCSEs grades A-C or equivalent


  • An ability to organise and prioritise tasks


  • An ability to use own initiative


  • An ability to work under pressure


  • A team player


  • An ability to maintain attention to detail when dealing with repetitive tasks


  • Good Literacy and IT skills


  • Ability to work to deadlines

  • Personal Development:

  • This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated


  • This role offers an opportunity to develop a range of skills under supervision


  • Administration staff are given the same opportunity to develop their career options within the team and Keoghs as all other staff


  • Further career progression will depend on the Administration Assistant’s aptitude and desire to move on to the next level within the team and/or company as a whole

  • Competencies:

  • Effective Communication


  • Prioritising and Organising


  • Client Skills


  • Adaptability


  • People Skills


  • Values
    Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

    Keoghs values
    We are connected
    We are dynamic
    We are innovative
    We succeed together




    Contract Type



    Permanent




    Area



    Credit Hire and Recoveries




    Sub Area



    Recoveries Bolton




    Office



    Bolton - Parklands




    Closing Date



    29 Dec 2023




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