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Administrator Full Time

at Cornwall Partnership NHS Foundation Trust London in London (Published at 14-12-2023)


Band 4

Main area



Band 4




Full time - 37.5 hours per week

Job ref





Victoria, Roche


£25,147 - £27,596 Per Annum

Salary period



20/12/2023 23:59

Interview date


Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

  • Care based on what matters to people.

  • Care provided at home or close to home.

  • Improvement through learning, research and innovation.

  • Prevention and alternatives to hospital.

Great Organisation

  • Buildings that support health and wellbeing.

  • Technology enabled care.

  • Care teams are supported by responsive corporate services.

  • Safe, efficient, effective and productive.

Great People

  • A place people love to work and feel valued.

  • Living our values with staff (all voices count).

  • Attract, grow and develop talent.

  • Leaders with compassion, who continuously learn and listen.

Great Partner

  • Encourage and enable effective partnerships.

  • Joined-up community services.

  • Work with others to maximise workforce opportunities.

  • Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job overview

Looking for a new challenge? Do you wish to move to a beautiful part of the country? Do you share our CHOICE values (Compassion, Happiness, Ownership, Integrity, Connection, Equity)?

Then join us as an Administrator!

Cornwall and the Isles of Scilly recognise the importance of Improving Access to Psychological Therapy (IAPT) for our community, and Cornwall Partnership NHS Foundation Trust is investing substantially in our Talking Therapies service to improve care.

This is a really exciting time to join the team as we grow and develop to deliver a high-quality psychological therapy service which is forward thinking and innovative.

We are looking for an energetic and passionate individual to contribute to the delivery of a trailblazing Talking Therapies service across the County.

We are creating new hubs across Cornwall. Each hub will have a dedicated administrative support team to enable the efficient and effective function of the Talking Therapies service. This role will provide reception and clerical support to the team, maintaining an effective and efficient delivery of health services.

Main duties of the job

To provide the necessary administrative support, to enable the efficient and effective functioning of the Talking Therapies service. This includes supervision and appraisal of the Talking Therapies administrative and clerical staff within the Locality.

The post holder will provide a consistent efficient service to the members of the public and team members in the context of a diverse and varying workload; ensuring there is adequate administrative and clerical resource during the Talking Therapies service opening hours.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role, please see ‘supporting documents’.

Person specification

Education/Qualifications & Relevant Experience

Essential criteria

  • RSA III Word Processing or equivalent experience

  • RSA II Audio Typing or equivalent experience

  • NVQ4 in administration or equivalent experience in relevant subject area

  • Willingness to undertake all training requirements including Health & Safety/First Aid/Fire Warden

  • Substantial experience working in an office environment with secretarial or clerical experience including reception duties

Desirable criteria

  • Supervisory/management qualification

  • Previous experience of working within a supervisory role

  • Experience of working within an admin role in a Health or Social Care setting

Skills & Aptitude

Essential criteria

  • Effective time management and the ability to prioritise work for self and others

  • Excellent organisational and inter-personal skills

  • Excellent IT skills

Knowledge & Abilities

Essential criteria

  • Ability to communicate well with clients/service users, colleagues, and the public

  • Ability to work calmly under pressure, on own initiative without supervision

Desirable criteria

  • Knowledge of the Trust's Standing Financial Instructions, and policies and procedures

Personal Qualities

Essential criteria

  • Approachable, adaptable and flexible

  • Motivated and excellent team player

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

  • Career conversations and individual development plans for succession planning and talent management

  • Protected CPD time for registered staff

  • Access to a dedicated central development fund supporting CPD for all staff

  • Leadership and Management development programmes

  • Coaching and mentoring opportunities

  • A full clinical induction programme for operational skills

  • Access to a care certificate programme for our band 1-4 clinical staff

  • A bespoke and robust preceptorship programme to support newly qualified staff

  • Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

  • Suite of health and wellbeing initiatives to support our colleagues physical and mental health

  • Free access to individual HARP portfolios to support revalidation for nursing staff

  • Free DBS checks where required

  • Discounts available from retailers, UK hotels and main attractions

  • NHS Pension Scheme

  • Salary sacrifice car scheme

  • Cycle to work scheme

  • The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

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