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Team Administrator, Conduct - Consumer Lines Full Time

at Chubb London in London (Published at 14-12-2023)

The Consumer Lines BU has set significant growth targets over the coming 5-years that will see its revenues grow to over $1 billon. Underpinning this growth strategy is significant investment in digital distribution and servicing solutions.

The Team Administrator role is part of the regional Conduct, Oversight and Customer Experience function within the Consumer Lines EMEA business unit.

The Team Administrator will be responsible for supporting the regional conduct team in the areas of meeting administration, report production, document management, and action tracking. They will have an essential role in the smooth running of the team by ensuring that all administrative functions are performed efficiently and accurately. The successful candidate will have strong organizational skills, excellent attention to detail, and a proactive approach to their work. They will be highly proficient in Microsoft Office, specifically Excel, Word and PowerPoint, and have experience in document management and task/project management software. The Team Administrator will work independently and as part of the team, prioritising tasks and meeting deadlines under pressure. This is a challenging and rewarding role that requires a commitment to quality and strong communication skills. It is an excellent opportunity for someone who is looking to further develop their career within the insurance or wider Financial Services Sectors.

Role Purpose:

  • The purpose of the Team Administrator role is to provide vital administrative support to the regional conduct team, ensuring that all meetings run smoothly, reports are produced accurately and in a timely manner, documents are managed effectively, and action items are tracked to completion. Through efficient and diligent management of administrative tasks, the Team Administrator enables the team to focus on achieving its goals and objectives, making an important contribution to the overall success of the team.

Key Responsibilities:

1 Document Management:

  • Maintain document storage repositories: store documents, update status, administer user access and implement changes to repository structure where required.

  • Organise and store documents and information to support conduct function activities.

  • Update conduct function procedure libraries.

2 Meeting Administration:

  • Schedule meetings, book meeting rooms, track and report on stakeholder availability.

  • Capture and draft meeting minutes and actions for manager approval. Circulate meeting minutes and actions to stakeholders.

3 Action Logs & Trackers:

  • Maintain various action logs and trackers to support conduct activities.

  • Liaise with colleagues across countries and business functions to determine the status of open actions against due dates and, where necessary, escalate potential or known delays to the Conduct Manager.

4 Report Production:

  • Liaise with colleagues across countries and business functions to compile information for central conduct team review.

  • Support the conduct team in the production of reports.

5 Ad-Hoc:

  • Provide general administrative support to the regional conduct team.

  • Previous experience in a similar administration or secretarial role would be preferable.

  • Understanding of document management systems.

  • Intermediate level skills with Microsoft Office, specifically, Word, Excel, PowerPoint and Outlook.

  • Some working knowledge of SharePoint would be advantageous.

  • Ability to communicate clearly with stakeholders across many cultures and languages.

  • Excellent attention to detail.

  • Strong organisational skills and time-management.

  • Effective communication skills, both written and oral.

  • Proactive and able to anticipate the needs of the team.

  • Comfortable with multi-tasking.

  • Ability to prioritise tasks and meet deadlines.

  • Ability to work independently and in a team environment.

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