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Job Title: Senior IT Network Engineer

Salary: £39,000 - £43,000

Benefits: Pension | Medical Cash Plan | Life Assurance | Discounted Gym Membership and more

Overall Purpose: The Senior Network Engineer is responsible for Uptime of customer and internal IT systems, and providing technical support for customers.

Responsibilities:

• Responsible for the delivery, availability, integrity, and management of all network services that are offered via Avoira, working with our members and customers to manage their network services.


• Provide fault diagnosis and timely resolution of day-to-day network faults and incidents, upon escalation from IT Service Desk, other engineers or any other colleagues, 2nd and 3rd line technical support.


• Produce, develop, and maintain operational procedures, work instructions and other appropriate documentation.


• Ensure Service Desk tickets are dealt with in line with the relevant SLAs and KPIs.


• Ensure security “Best Practise” is adhered to. Investigate problems, according to impact, through to resolution or error identification.


• Assist Project Manager / Technical Services Manager on key projects.


• Lead projects when required. Responsible for uptime of Birchwood Park and Westlakes network and connectivity, plus any other locations Avoira IT manage.


• Responsible for Infrastructure/network systems using a range of tools and reacting to problems, develop / advise on improvements to monitoring platforms.

Skills & Experience

Essential:

• Excellent understanding of Networking and Network principles.


• Excellent understanding of VLANs and trunks.


• Knowledge and practical experience of troubleshooting and configuration of Routers / Switches / Firewalls.


• Practical Experience with CISCO and HP / Aruba switches.


• Practical Experience and solid understanding of L3 routing protocols, OSPF, EIGRP, BGP.


• Experience managing Solarwinds Orion NPM or other network monitoring platforms.


• Ability to contribute to the creation and update of network diagrams and documentation for design and planning network communication systems.


• An understanding of Microsoft Server and Desktop technologies.


• Good all-round troubleshooting, fault finding and problem-solving capabilities.


• Significant experience of troubleshooting network issues.


• Ability to quickly learn new or unfamiliar technology and products.


• Good level of commercial awareness.


• Minimum 5 years’ experience working in a similar role.


• Good knowledge of Server Operating systems, DHCP setup, DNS Setup.


• Hold CCNP certification or be willing to undertake the qualification (or equivalent)

Desirable:

• Experience of Microsoft Azure.


• Good understanding of telecoms systems.


• Experience in supporting Office 365 applications

Job Types: Permanent, Full-time

Salary: £39,000.00-£43,000.00 per year

Benefits:

• Company pension


• Gym membership

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Warrington, WA3 6GA: reliably commute or plan to relocate before starting work (required)

Work Location: In person