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Senior IT Engineer Full Time

at Everything Tech Group Manchester in Manchester (Published at 07-12-2023)

We are Everything Tech Group; an award-winning IT Company based in Manchester and Sheffield. We are looking to recruit some top talent to help us grow and thrive! We are looking for Senior IT Engineer to join our growing IT Team:

Job Purpose Reporting into the Head of Projects, you will be a key technical expert for a group of customers carrying out recurring dedicated days with a focus on building strong relationships, pushing IT improvements and handling any IT issues. To pro-actively assist the Service Desk with escalations and problem solving along with providing guidance and advice to all junior members of the team. Carrying out all stages of projects be that scoping, auditing, onboarding, system transformation or migration alongside the project management. Working alongside team members to come up with improvements to technical standards, processes and technologies that benefit the business and its customers. Key Tasks and Responsibilities

  • To make regular customer visits to build relationships and improve overall IT.
  • Identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stake holders.
  • To actively respond to all inbound issues and enquiries in a quick and efficient manner.
  • To accurately log any inbound telephone, email, on site issues onto the ticket system following ITIL practices.
  • To proactively take accountability for customer issues through to completion with consistent communication throughout.
  • To build and develop the knowledge base and processes for all customers within the ticketing system.
  • To identify potential revenue generation areas and highlight them to the management team.
  • Carrying out customer system checks, manually or via automation where possible.
  • On occasion working at heights and lone working expected.
  • To produce reports on customer support and system usage where necessary.
  • To carry out in-house system testing.
  • To offer advice and support on all third party software solutions where possible.
  • To ensure excellent customer service is delivered to all customers in line with the company’s expectations.
  • To identify, carry out and assist in IT project work.
  • To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
  • To adhere to all Company processes and standards as per the handbook.
  • To undertake and assist with any other roles to ensure the smooth running of the business.
  • Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.

Experience, Qualifications, Personal Attributes

  • Relevant IT qualifications desired: * Microsoft Associate or above certification.
  • CCNA or above networking certification.
  • AWS, GCP or other cloud based certification.
  • ITIL, PRINCE or other relevant certification.
  • A desire to continually learn and develop with the ever growing technological landscape in IT.
  • Strong knowledge of networking; TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc.
  • Strong knowledge of Microsoft Operating Systems; Windows Desktops, Windows Server.
  • Understanding and experience with Powershell and or other scripting languages.
  • Working knowledge and experience of virtualisation technologies; HyperV, VMware, containerisation etc.
  • Experience and understanding of cloud technologies such as Azure, AWS, Microsoft365 and where and where not these technologies are suitable.
  • Clean UK Driving License.
  • Own car or regular access to a vehicle

Key Relationships

  • All members of the Senior Leadership Team
  • All Technical Staff
  • All Non-Technical Staff
  • All Project Managers
  • All Existing Customers
  • All New Customers
  • All Suppliers and Vendors

Valuing Diversity and Inclusion

At Everything Tech Limited we aim to create a workforce that is representative of our society. Knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are regardless of; age, gender, ethnicity, sexual orientation, religion or ability. Hours of Work

  • 37.5 hours per week
  • Includes some working away from home when completing customer site visits
  • Additional hours as required dependent on the needs of the business

What we offer

  • Private Medical Insurance
  • 25 days annual leave + bank holidays
  • Pension
  • Beer fridge Thursday and Fridays
  • Employee of the quarter £500 prize
  • Employee of the Year £10,000 prize
  • Team Socials
  • Uncapped training and development budget

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