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Service Desk Engineer Full Time

at MFA Talent Services Manchester in Manchester (Published at 07-12-2023)

Job Advert

Title: Service Desk Engineer

Location: Burnley / Hybrid (3 days office / 2 days WFH)

Salary: £21,000 - £26,000 DOE

About the client

My client is an award-winning Managed Service Provider and is part of our growth journey and success story. They are a Microsoft Gold partner who look after 100s of SME and Small Enterprise clients across the Northwest.

About the role This is an opportunity for a dynamic service desk engineer to join a fast-growing IT Managed Service Provider. The team is already made up of 12 engineers of similar level. The role is ideally based at their office. They offer flexible working of 3 days in, two days at home as well after probation/induction, whichever is most suitable.

The role will be working on tickets and phone calls for IT-related issues. It has an on-call Rota for out of hours for 1 week every 3 to 4 months as well.

About You The successful service desk engineer will progress into standalone project work in the future. We take a proactive view on progressing employee's careers and don’t restrict service desk engineers purely to ticket work.

Key Responsibilities

  • Detailed and complex tickets that have been escalated from the Service Desk

  • Working with customers on complex issues that require attention to detail and a high level of customer service understanding

  • Working on complex alert and monitoring tickets to proactively prevent downtime

  • Windows Server troubleshooting including 2012/2016/2019 versions

  • Windows endpoint troubleshooting including Windows 7 and Windows 10

  • Advanced Office 365 Administration including troubleshooting and setting up

  • VMware knowledge is required for this role, with previous experience expected

  • Advanced TCP/IP, Lan, Wan and VPN troubleshooting

Skills & Experience

  • Two years' experience in end-user support.

  • Excellent customer services skills

  • High level of interpersonal skills

  • An ability to accurately triage technical requests.

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