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Helpdesk Technicians - Microsoft Windows and Microsoft 365 Full Time

at Support Technicians LLP Manchester in Manchester (Published at 07-12-2023)

About Us: SupportDesk UK is a customer-focused IT support company dedicated to understanding our clients' businesses and providing outstanding services. We are currently looking for two Helpdesk Technicians to join our team. One position is for an experienced team member, and the other is for a newly qualified individual. Both roles will involve supporting business users with everyday Microsoft Windows issues, Windows desktop and server operating systems, Azure, SharePoint, Microsoft 365, and Hyper-V.


Job Description: As a Helpdesk Technician at SupportDesk UK, you will be responsible for providing exceptional technical support to business users. Your role will involve resolving Microsoft Windows-related issues, including Windows desktop and server operating systems, Azure, SharePoint, Microsoft 365, and Hyper-V problems. We value a deep understanding of our clients' businesses to deliver tailored solutions. Additionally, you will occasionally be required to visit customers; thus, a clean full UK driving license is essential.


Key Responsibilities:



  • Provide technical support for business users, focusing on Microsoft Windows issues and related technologies.

  • Diagnose and resolve everyday technical issues via phone, email, or remote assistance tools.

  • Understand our clients' businesses to provide context-specific solutions.

  • Maintain accurate records of client interactions and issue resolutions.

  • Collaborate with team members to share knowledge and develop efficient solutions.

  • Escalate complex issues to senior engineers or relevant teams, as needed.

  • Stay updated with the latest industry trends and technologies.

  • Assist in the development and maintenance of support documentation and knowledge base articles.


Requirements:


For the Experienced Role:



  • Proven experience in providing technical support for Microsoft Windows desktop and server operating systems.

  • Strong knowledge of Microsoft 365, Azure, SharePoint, and Hyper-V technologies.

  • Excellent troubleshooting and problem-solving skills.

  • Familiarity with Active Directory, Office 365 applications, and Windows security protocols.

  • Exceptional communication and customer service skills.

  • Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator.

  • Ability to work well in a team and adapt to a fast-paced environment.


For the Newly Qualified Role:



  • Relevant educational qualifications (e.g., degree or relevant IT certifications).

  • A strong desire to learn and grow within the IT support field.

  • Basic understanding of Microsoft Windows, Microsoft 365, Azure, SharePoint, and Hyper-V.

  • Excellent communication and customer service skills.

  • A proactive and self-motivated attitude.


Additional Requirement:



  • Clean full UK driving license for occasional customer visits.


Benefits:



  • Competitive salary range: £22,000 to £28,000 per annum.

  • 20 days of annual leave plus 8 public holidays.

  • Professional development opportunities.

  • Collaborative and supportive work environment.

  • Opportunity to work with a variety of clients and cutting-edge technologies.

  • Career growth within a customer-focused IT support company.


Working Hours:



  • 40 hours per week, Monday to Friday.

  • 8:30 am to 5:30 pm with a 1-hour lunch break.


How to Apply: If you are a dedicated Helpdesk Technician with experience or a newly qualified individual eager to learn and grow in the IT support field and have a clean full UK driving license, we encourage you to apply. Please submit your resume and cover letter to [Email Address].


SupportDesk UK is an equal opportunity employer, and we welcome applicants from diverse backgrounds and experiences.


Join our team and be part of our mission to provide exceptional, customer-focused IT support to businesses. Apply today!


Job Type: Full-time


Salary: £22,000.00-£28,000.00 per year


Benefits:



  • Casual dress

  • Company pension

  • Free parking

  • On-site parking


Schedule:



  • Monday to Friday


Ability to commute/relocate:



  • Cheadle: reliably commute or plan to relocate before starting work (required)


Education:



  • GCSE or equivalent (preferred)


Experience:



  • Technical support: 1 year (required)

  • Customer service: 1 year (required)


Work Location: In person



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