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Operations Administrator Full Time

at Frontline London in London (Published at 04-12-2023)

Location: Flexibility (with ability to travel to London office up to twice a week)

A little bit about the role

The wider Programme Management team (PMT) manages the national logistical and support functions for Frontline ‘s programmes, ensuring the central curriculum team and delivery teams are well supported to deliver the programmes effectively.

The role of the Operations team within this is to ensure the experience of leaders on the Pathways Programme and their interaction with the administrative and logistical elements of the programme is seamless and positive. You will work to ensure a first-class experience of the Pathways Programme. The team supports leaders to maximise their learning experience and works closely with a range of other teams across the organisation to champion and provide excellent support.

Each Operations Coordinator will specialise in a specific Pathway of the Pathways Programme. You will work closely with your counterparts in the Leadership Programmes Team and wider Programme Management Team to ensure your Pathway runs smoothly and that leaders on the programme are supported.

You will be the first point of contact for all leaders and will be involved in all administrative elements relating to logistics and customer experience, from enquiry to completion. Success will be achieving a high quality and timely service to leaders throughout all stages of the programmes.

Please note that internally to Frontline, ‘Administrators’ are called ‘Coordinators’ so the job title for this role will be ‘Operations Coordinator’

Some of the key responsibilities of the role include:

  • Acting as a first point of contact for Leadership Programmes queries, answering enquiries through the support centre (Zendesk)

  • Manage all logistics and planning of residential events including liaising with venues, booking rooms, arranging catering and sending out clear communications to attendees (overnight attendance will be required)

  • Maintain tracking for all leaders in your pathway including onboarding completion, survey completion, reasonable adjustments using our CRM database (Salesforce)

  • Screening and allocation of leader applications

A little bit about you

The successful candidate will be someone who enjoys multi-tasking, problem-solving, building relationships, communicating effectively and facilitating projects. This role is a fantastic opportunity for someone looking to use and develop their skills in project planning and customer service to transform the lives of vulnerable children.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Job Types: Full-time, Permanent

Salary: £25,087.02-£28,359.24 per year


  • Additional leave

  • Bereavement leave

  • Casual dress

  • Cycle to work scheme

  • Employee mentoring programme

  • Enhanced maternity leave

  • Enhanced paternity leave

  • Flexitime

  • Paid volunteer time

  • Sabbatical

  • Sick pay

  • Work from home


  • Flexitime

  • Monday to Friday

Work Location: Hybrid remote in London

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