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About US

The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.

The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.

We're committed to creating a diverse, inclusive, and equitable workplace, so if you're interested in this job but don't meet every aspect of the job description, we’d still encourage you to apply. You might be the ideal candidate for this role, or other positions.

ROLE PURPOSE

As a Junior Administrator, your primary role will be to provide invaluable support to both our Accounts Receivable team and our Business Support team. You'll play a pivotal role in ensuring the smooth functioning of these departments by assisting in various administrative and financial tasks.

KEY ACCOUNTABILITIES

• SC Balancing Charges Input:
  
  
  
  • Accurately inputting SC balancing charges into the system, ensuring precision and reliability of financial data.
  
  


• Data Cleansing Activities:
  
  
  
  • Conducting RPI cleanse and correction procedures to enhance data accuracy.
  
  
  • Updating and rectifying customer email addresses and contact details for improved communication.
  
  


• Basic Inputs for Lease Transactions:
  
  
  
  • Updating lease transactions within the system, including halting billing for specific leases.
  
  
  • Generating ad-hoc demands and managing rent review processes.
  
  


• Credit Allocations:
  
  
  
  • Efficiently allocating credits within the system, maintaining accurate financial records.
  
  


• Five9 Phone Lines Handling:
  
  
  
  • Responsibly handling incoming customer calls via the Five9 phone lines, providing support and assistance as required.
  
  


• GoCardless Requirements Management:
  
  
  
  • Setting up new customer accounts in compliance with GoCardless standards.
  
  
  • Creating Electronic Funds Transfers (EFTs) using Horizon software.
  
  
  • Managing failed Direct Debit (DD) reversals and handling canceled mandates effectively.
  
  


• 3U's Allocations and Support:
  
  
  
  • Allocating resources based on the 3U's principle to facilitate investigations and resolution.
  Working to minimize issues and taking proactive actions accordingly.
  

SKILLS, KNOWLEDGE, AND EXPERIENCE

Essential

• A degree in Finance, Accounting, Business Administration, Economics, or related field, or equivalent vocational qualifications.


• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for data entry, report generation, and presentations.


• Basic understanding of accounting principles and financial procedures.


• Strong attention to detail with the ability to manage multiple tasks efficiently.


• Excellent communication skills, both verbal and written, for effective collaboration within the team.


• Uphold ethical standards and confidentiality regarding financial information.


• Willingness to learn, adapt, and take on additional responsibilities as needed.
Numerical aptitude with strong analytical skills for financial data analysis.

Desirable

• Familiarity with financial software/systems
Competent in Horizon, Microsoft excel (Pivot tables and VLookups) and Powerpoint.

EQUALITY, DIVERSITY & INCLUSION

At The Arch Company, we're on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique. When you join our team, you're not just getting a job; you're becoming a part of our part of our friendly and open-minded team, with an important role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you're excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.