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Network Engineer
at BT London in London (Published at 23-11-2023)
Network Engineer
Job Req ID: 25562
Posting Date: 7 Nov 2023
Function: Customer Service
Location: 1 Braham Street, London, United Kingdom
Salary: Competitive + benefits
UK based, with occasional travel required to London and Edinburgh
If successful you will be required to go through our customers pre employment check this includes a Financial criminal check
Why this job matters
You will have the opportunity to work in fast paced agile financial services environment
Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services
Contribute to our clients vision and strategy
What you’ll be doing
- Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira)
- Communicate and collaborate across multiple disciplines and stakeholders.
- Develop and operate systems and applications that provide core network services.
- Participate in service projects, architecture and planning for core network services.
- Support for network service design and troubleshooting.
- Identify service and cost improvement opportunities to make platform operations more efficient
- Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan
- Work collaboratively with the hosting services platform, security and business teams to ensure that NTMS changes are deployed effectively and efficiently
- Provide escalation support to the Network Operations team as required
3 shifts will cover 7am to 7pm, Monday to Friday.
o Early shift – 7am-3pm
o Regular shift – 9am-5pm
o Late shift – 11am-7pm
- On-call rotas may be required to cover some out of hours periods (at the individual’s discretion)
- Out of hours work will be on an overtime basis (at the individual’s discretion).
What we are looking for
- Operate in a flexible DevOps environment as directed by Financial Banking that replaces traditional Operations, Projects and Engineering disciplines
- Solid customer relationship management – ability to work with all levels
- Strong people skills – identify and highlight the positives to deliver world class customer service
- Strong understanding and appreciation of the relationship between BT and our customers
- Solid grasp of emerging tech cloud-based security elements.
- Behave as the conscious of the customer whilst protecting the BT and Financial banking brand and driving improvements
- Tenacious with a strong ability to persuade and influence client and stakeholder relationships
- Experience of working in the financial and banking sector preferred but not essential
- F5 Certified Technology Specialist
- - LTM/ASM (301/303) - Required
- - GTM/DNS (302) - required
- - APM (304) - Required
- Experience of working in complex Network security environment with multiple vendors - Cisco, Checkpoint, F5 - Required
- Knowledge of ServiceNow - Desirable
Experience you would be expected to have
- Extensive experience of working in complex Network security
- Incident and problem management experience
- Experience driving efficiencies in change and incident management
- Strong communication and collaboration skills, and experience managing by influence
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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