Love Success has an exciting new role as an IT assistant working for a creative company. The IT Assistant provides essential technical support and assistance to the Information Technology (IT) department. This entry-level position is responsible for aiding in the maintenance, troubleshooting, and setup of hardware, software and when needed Audio Visual Systems, as well as assisting staff with their technology-related needs.

Main Responsibilities

Technical Support:

• Assist users with hardware and software issues, troubleshooting problems as they arise.

• Provide basic technical support to faculty, staff and students.

• Respond to helpdesk requests and incidents in a timely and professional manner.

Hardware Maintenance:

• Assist in the set-up and configuration of computers, printers, and other peripherals.

• Conduct basic hardware repairs and upgrades under supervision.

• Ensure that computer labs and IT equipment are maintained and organized.

Software Assistance:

• Install, update, and troubleshoot software applications.

• Assist users with software-related inquiries.

• Aid in the management of software licenses and updates.

Network Support:

• Help with basic network troubleshooting.

• Set up and maintain network connections and devices.

• Monitor network performance and report issues.

Documentation:

• Assist in maintaining documentation related to IT procedures and systems.

• Create user guides and instructional materials.

• Assist in keeping an inventory of IT assets.

User Training:

• Assist in conducting training sessions for end-users.

• Provide guidance on using IT resources effectively and securely.

• Promote IT best practices among users.

Collaboration:

• Collaborate with senior IT staff on projects and tasks.

• Support IT team members in various projects and initiatives.

• Assist in the implementation of IT projects.

If you are available immediately please apply now!