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2nd Line IT Support Full Time

at Law Choice Recruitment London in London (Published at 23-11-2023)

Our client is a reputable and established law firm dedicated to providing top-notch legal services to their clients. They take pride in their commitment to excellence and professionalism in the legal industry. To support their mission, we are seeking a talented Second Line IT Support Specialist to join their dynamic and friendly team.

As a Second Line IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure and providing high-quality support to our legal professionals. This position is ideal for individuals who thrive in a fast-paced, client-focused environment and possess strong technical skills, problem-solving abilities, and exceptional communication skills.

Key Responsibilities:

  • Provide second-line technical support to end-users, including lawyers and support staff.

  • Diagnose and resolve hardware and software issues, both remotely and in-person.

  • Configure and maintain computer systems and peripherals.

  • Collaborate with the IT team to implement and maintain network and security protocols.

  • Manage user accounts, permissions, and access rights.

  • Install, upgrade, and maintain software applications.

  • Assist with onboarding and training new employees on IT systems and best practices.

  • Ensure data backups and disaster recovery procedures are in place.

  • Proactively identify and address potential IT problems to minimize disruptions.

  • Maintain an inventory of IT assets and software licenses.

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