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1st/2nd line IT Support Technician
at Fortray Global Services Ltd London in London (Published at 23-11-2023)
Benefits:
Employee Benefits Programme
Job Summary
- To provide 1st / 2nd line support to Fortray and its customers. The IT support engineer will provide
- effective IT assistance across all aspects of the business and will provide backup and support to the
- second and third line. The position is responsible for supporting and maintaining the Microsoft
- Server and Desktop operating systems and Microsoft Office 365 environment plus general
- maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
Key Duties & Responsibilities
- To provide 1st and 2nd Line desk side and remote IT support.
- Solve Company-wide information systems problems.
- Maintain security arrangements for all IT systems.
- Assist with and implement IT solutions (hardware and software) to assist in achieving business targets.
- Maximise and promote system utilization by all users, providing relevant training where necessary.
- Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams.
- Assist with software licensing to ensure legality.
- Undertake system monitoring, including disk space and maintenance to ensure system
- integrity and minimization of downtime.
- Undertake network cabling adjustments as and when requested to ensure all PCs and peripheral devices are connected and accessible.
- Liaising with external suppliers.
- To participate in the on-call rota for out-of-hours systems support
General Conditions
- Flexibility in approach to this role is required as it will involve weekend and bank holiday working as well as being part of an on call rota system.
- To be aware of Health & Safety for self and those in the team with regard to technical installations
- and in everyday aspects of the role
