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Administrator: 12 Month FTC - Permanent Location: Manchester Salary: £25,000-£28,000

What's in it for you?

• 20 days annual leave + 8 Bank Holidays


• Hybrid working


• Flexible start times


• Excellent pension contribution of 8% employer and 1% employee


• Company discounts


• Free parking


• The opportunity to work within a friendly and supportive team environment.

A large, luxury brand organisation is seeking a Customer Service Administrator to join their team. Paying a competitive salary of £25,000-£28,000, this is a great opportunity to use your existing skills and put them to use in an E-commerce support role. The role involves mainly web chat, emails and some phone work with other administrative duties.

What does the role involve?

• Ensure all web chat, emails and calls are handled with empathy, enthusiasm and professionalism


• Working on various systems including SAP, Sales Force, Magento, Cybersource and more


• Offer clients a proactive service that goes the extra mile


• Monitor e-commerce orders daily to prevent fraud


• Working with other departments EG logistics, Sales Team & Brand Houses


• Suggest website improvements where necessary


• Manage delivery delays with couriers


• Provide advice on products to give the customer the best experience


• Data input of product orders


• Regular contact with retailers and end consumers

Who would be the right fit?

• Experience in a similar customer service administrator role


• Knowledge of and ability to use various systems


• Great written and verbal communication skills


• Ability to prioritise and plan own workload in accordance with team goals


• Demonstrate an attitude of professionalism & reliability


• Able to work at a fast pace with a high degree of accuracy and attention to detail

Please contactliv@4recruiting.co.uk / 07834553439 for more information. Feel free to pass on my details if you know someone who may be interested.