applicant
IT Technician (Internal Support)
at Scorpion Automotive Manchester in Manchester (Published at 13-11-2023)
Role - IT Technician (Internal Support)
About Scorpion Automotive
Scorpion Automotive develops specialist apps to make driving a vehicle safer, more secure, and more sustainable.
Since 2018 Scorpion has grown from a £4 Million to a £16 Million business. Looks like we are doing something right, would you agree? But is there room to grow further? Well, today there are over 1.3 Billion vehicles on the planet.
This Opportunity
A 1st line IT support role, often referred to as a Help Desk or Service Desk role, involves providing initial technical assistance and support to end-users within an organization. Here is a list of basic responsibilities that you will grow into.
- User Assistance: Assist staff with technical issues, questions, and problems they encounter with hardware, software, and IT services.
- Troubleshooting: Diagnose and resolve basic technical issues, such as login problems, software errors, and network connectivity issues.
- Password Resets: Assist with password resets and account unlock requests, ensuring security protocols are followed.
- Software Installation and Updates: Help users install, update, and configure software applications and provide guidance on their use.
- Hardware Support: Provide assistance with hardware issues, including setting up workstations, connecting peripherals, and troubleshooting hardware problems.
- Network Support: Assist with basic network issues, such as connectivity problems, Wi-Fi setup, and VPN access.
- Remote Support: Provide remote assistance to users through phone, email, or remote desktop tools.
Documentation: Create and maintain documentation for common issues and solutions, as well as user guides and FAQs.
- User Training: Offer basic training to users on how to use software, hardware, and IT tools effectively.
- Security Awareness: Promote and enforce security best practices, including educating users about phishing threats and safe online behavior.
- Escalation: Escalate complex or unresolved issues, ensuring that critical problems are addressed promptly.
You will be:
- Organised.
- Patience.
- Inquisitive.
- Accurate.
- Driven.
- Resilient.
- Team Player.
- Numerate and Literate.
Job Type: Full-time
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
