applicants
Senior IT Technician
at Information and Technology Ltd Manchester in Manchester (Published at 13-11-2023)
Information and Technology Ltd are an IT Service Provider to over 40 clients throughout the North West and UK. Looking after the complete provision of IT for these businesses, our unique approach to how we service and support our clients means we now require an exceptional individual to join us and help continue to provide the high levels of service and standard of care that our customers expect.
Located at our office, this senior role will comprise of:
- 1st to 3rd Line Hardware, Software and Network Support
- Server, Cloud, VoIP, Mobile and MDM Support
- Liaising with stakeholders and users to provide updates and scheduling information
- Network and System Administration
- Build and Configuration Management
- Onsite and Remote Support
- Mix of Reactive and Pro-active Work
- Stock Control and Management
To ensure we maintain the high level of service our customers expect we are looking for individuals with certain characteristics and qualities.
Core competencies/relevant previous experience:
- Hardware/Software/Network experience
- Technical aptitude
- Ability to communicate technical information to non-technical customers
- Attention to detail
- Consistency and service driven approach
- Ability to form and maintain relationships with staff of all levels throughout an organisation
- Understanding of processes and procedures and working to them
- Starter/Finisher mentality
- Continuous self improvement and responsibility for learning
- Excellent time management and scheduling skills
Additional requirements are:
- Car and clean driving license
- Willingness to travel to site as needed [Occasional]
- Occasional out of hours/weekend work [Paid Overtime/TOIL]
As a growing company this role offers a progressive training program which would allow for career growth into Network Administration and IT Manager With a family feel and close knit team you will have exposure to a number of IT based disciplines to help you learn and grow.
Package:
- 28 days holiday per year
- Additional Holiday Scheme based on length of service
- Mobile phone and Laptop
- Flexible working
- Paid overtime
- Personal Development Plan and Career Mentoring
- Company Pension
- Free Parking
If you have any questions about the role please get in touch.
Job Type: Full-time
Salary: £40,000.00-£45,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Employee mentoring programme
- Flexitime
- Free parking
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Experience:
- IT Technical Support: 3 years (required)
- Windows Server Installation, Configuration and Support: 3 years (required)
- Active Directory Support: 3 years (required)
Work Location: In person
Reference ID: ITST1
