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If you're deeply passionate about technology and driven to not only support the success of a growing business but also excel in assisting others with their IT needs, this is the ideal opportunity for you. At our dynamic organization, we offer comprehensive support across IT, Cyber Security, Cloud backup, Disaster recovery, and business continuity.

Join us and be part of a team that values your expertise and commitment.

Description:

• Strong communication and interpersonal skills: must be able to communicate clearly and concisely, both verbally and in writing


• You must be self-motivated and be able to use your own initiative to solve day-to-day problems without constant supervision.


• You need to possess first-class customer service skills.


• Understanding common IT issues and having knowledge of networking is required.


• Knowledge of Office 365 Security, VMs, Azure, Active Directory, and Defender for business.


• Understadning routers and firewalls

Responsibilities:

• Issue Resolution: Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity.


• System Monitoring: Monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively.


• User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience.


• Documentation: Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting.


• Collaboration: Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organization.


• Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner.


• Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users.

Job Types: Permanent, Part-time, Full-time

Salary: £21,000.00-£28,000.00 per year

Expected hours: 40 per week

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Education:

• Certificate of Higher Education (preferred)

Experience:

• Technical support: 3 years (preferred)

Work Location: In person

Reference ID: First Line IT Support