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IT Operations Centre Analyst

IT Operations Centre Analyst
Manchester
6 Months
£375 Inside IR35


About IT Services
IT Services is a vibrant and fast-moving department, which focuses on delivering excellent customer service and quality services.


The Team
The IT Operations Centre, (ITOC), is a new evolving team within IT Services and will be responsible for the monitoring of system health, availability and capacity of live services and be accountable for the execution of disaster recovery and continuity of critical services. The ITOC also provides monitoring, escalation, intervention, operational maintenance and support, dashboards and reporting functions for all University services and infrastructure.


The Role
This is a secondment opportunity within IT Services that will provide an exciting opportunity to work with technical colleagues across the department to increase our capabilities in the following areas:

• Help keep IT service statuses “green” by way of service availability monitoring


• Assist with expanding our current monitoring and alerting services


• Performing ITIL processes such as Event Management, Incident Management, Capacity Management, Availability Management and Service Continuity Management


• Performing routine operational task such as updating DNS records and managing print queues

The Person
The successful candidate should be able to demonstrate:

• An understanding of enterprise level IT infrastructure and services


• Familiarity with IT monitoring tools


• Experience of the Incident Management process, including escalating incidents where appropriate


• Broad technical knowledge across a range of technologies including networks, infrastructure and applications


• A methodical approach to troubleshooting