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Contract Service Desk Analyst (1st and 2nd line support) required an insurance business on an initial 6-month contract. This role will require on-site work in Central London 3 days per week, allowing WFH 2 days.

There is also a possibility for extension or permanent progression in the future.

This successful candidate will need to have good customer service skills as well as a good technical skillset as well. Candidates that have good client and customer centric experience is highly advantageous.

Job specification:

• Act as a point of contact and log all incoming calls to the service desk.


• Ensure all issues are correctly logged, assigned, and resolved.


• Accurately record the information in the IT service management (ITSM) tool and maintain the Asset Register.


• Ensure that all tickets are assigned to the correct resolver team.

Please apply now for immediate consideration and to find out more.