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Technical Support Trainee Full Time

at DMS Digital Group Manchester in Manchester (Published at 23-10-2023)

The DMS Digital Group has thrived as one of the North West’s largest independent technology providers, with over 30 years’ experience. Our range of products and services span across several divisions – Managed Services, Print and Document Management, IT Services, CCTV and Audio Visual.


Due to expansion and continued growth plans, we are currently recruiting for a Technical Support Trainee.


Role


To suit an enthusiastic individual who is happy to get involved in all aspects of the job.


Provide support remotely or face-to-face to our range of clients for our wide range of technology products.


Responsibilities


Log all incidents and requests within the managed service system.


Keep track of ongoing work and pick up incoming work.


Manage, prioritise and plan own work queue and deal with calls within SLAs.


Liaise with 3rd Party Suppliers to resolve issues for our customers.


Perform maintenance and upgrades of software and hardware in response to alerts, support tickets and customer needs.


Proactively drive your own workload, have the ability work under own initiative identify and drive through opportunities for improvement/change.


To create and maintain knowledge base articles to enable consistency.


Update and acquire information from clients.


Requirements


Excellent communication and customer service skills with a positive attitude essential.


Good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities.


Working knowledge of Windows 10 & 11, Windows Servers, Microsoft Office, Active Directory, Azure Active Directory, Workgroups, Microsoft 365, TeamViewer, printing, and office technologies.


Ability to learn new technologies and terminology quickly.


You will have previous experience in a IT Helpdesk role.


Job Types: Full-time, Permanent


Salary: £18,000.00-£22,000.00 per year


Benefits:



  • Company events

  • Employee discount

  • Free parking

  • On-site parking


Schedule:



  • Monday to Friday


Ability to commute/relocate:



  • Bolton: reliably commute or plan to relocate before starting work (required)


Work Location: In person



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