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Epos & Technical Support

Full time hours working 9-5pm Monday to Friday with additional on call WFH.

22 Days holiday + Bank Holidays

Job Brief:

You will be working for one of Yorkshires best known Independent Merchant Services companies.

This is a great opportunity to join our organisation in the role of Epos & Technical Support.

As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually.

You will be extremely pro-active, self-motivated and be able to provide excellent customer service.

The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.

Full clean driving license is essential as site visits and installations will be integral to the role.

Key Responsibilities:

• Demonstration of our services to potential customers in person and remotely


• Building customised Epos systems in line with customer requirements


• 1st line Technical support to customers, via phone, email, and ticket system


• Troubleshooting Epos/ Technical issues


• Diagnosing and resolving faults remotely


• Providing timely and accurate customer feedback


• Configuration of hardware / software


• Installation on site


• Management of own diary to build and install projects within SLA’s


• Stock taking and reporting


• Stock ordering and management

Requirements:

· Previous experience within a customer facing role and a background/ understanding of ICRTouch Software

· To have a good understanding of IT & Network systems

· Excellent communicator both with customers and within the business, during and after the Epos build/ product installation.

· Proficient IT skills especially Word, Excel, Outlook

· Work well under pressure

· Flexible approach to work with the ability to cope with a busy growing business

· Be a presentable, hands-on positive individual

· To be proactive and customer focused.

· Attention to detail and good problem-solving skills

· Keep updated with procedural changes

Package:

Fulltime time role – immediate start available

Salary £25-27,000 depending upon experience + additional on call allowance and bonus

Use of Company Van

Private Medical Insurance (after 6 months service)

Death In service Cover

Company Pension Scheme

Plus, current additional company benefits and incentives.

Please note that only applicants with the relevant experience will be considered

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits:

• Company car


• Company pension


• On-site parking


• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus


• Quarterly bonus

COVID-19 considerations:As per current government guidelines

Work Location: In person

Application deadline: 01/11/2023Expected start date: 01/12/2023