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IT Manager (POS Systems)
at Rhubarb Hospitality Collection Manchester in Manchester (Published at 23-10-2023)
As we gear up to opening our doors, we’re excited to announce we are looking for a talented IT Manager to take ownership of the IT department for F&B provision at soon to be the biggest music venue in UK and Manchester! Oversee and drive all IT developments in line with business strategy. Support the mobilization of the venue with all relevant IT infrastructure, reviewing and making future recommendations. Review and report on security and risk awareness and supporting us in creating the best live music experience in the UK.
This role will work closely with the F&B operators and operational staffing to ensure all F&B IT systems and equipment are functioning correctly on live event days. It will provide 1st line IT support for all F&B areas.
Responsibilities:
- Lead a team of F&B IT support staff.
- Responsible for entire IT F&B department.
- Ultimately responsible for all F&B IT assets and maintenance.
- Hardware and software updates and repairs.
- Management of IT procurement, software and hardware.
- Writing and implementation of any relevant company IT policies.
- Ensuring infrastructure is managed suitably by any outsourced IT companies.
- Provide timely support to IT infrastructure where required
- Work closely with your equivalent IT Manager from the Arena side of the business
- Set the future IT roadmap and implementation of new projects.
- Project manage the rollout of any new IT tenders.
- Assist with integrations between software and applications.
- Conduct any relevant IT awareness training.
- Helping onsite with adhoc issues in particular live event days.
- Work with the F&B Commercial Analyst with setting up of the F&B tech stack in the venue ahead of opening and any other relevant IT systems.
- Liaise with key stakeholders such as Hospitality Director and Head of Operations, to continually drive ‘value’ and ‘continuous improvement’ across the business.
- Advise on and oversee IT annual budgets and forecasts.
- Communicate recommendations to senior management for improvements that will lead to streamlining operations.
Knowledge, Skills and Experience:
Essential
- Ability to communicate with employees, co-workers, management staff and guests in a clear, professional, and courteous manner.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Understanding of the hospitality F&B industry and relevant F&B operational systems.
- IT academic background/qualification.
- Network/IT Specialist.
- Solid all-round academic background.
- Intermediate to advance level ability of MS functions.
- Reliable.
- Forward thinking self starter.
- Hands on approach.
- Strong problem solving skills; must be able to partner effectively with all levels of the organization.
- Experience in mobilizing F&B technology systems for a large new venue.
- Awareness of general IT risks and opportunities.
- Possess a high level of organisational and project management skills with a positive approach to work.
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
Desirable
- Experience in an arena, stadium or multi-concept venue preferred.
- Systems management.
- Experience in implementing IT projects or policies.
- Curious with IT development.
- Experience in mobilizing F&B technology systems for a large new venue.
Our Inclusion Commitments:
Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!
We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people, improves our
service, and raises our
excellence.
We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone, come and get involved.
If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need.
We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.
We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.
