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JOB DESCRIPTIONTitle: Helpdesk Provisioning and SupportLocation: ManchesterHours: Monday - Friday: 9:30am – 6:00pmContractual Status: Full time, PermanentJob Description:Our client is an Ofcom registered expanding telecoms company, aiming to always be at the forefront of the industry with agreements with all the major UK networks and carriers across a full range of products and services. We have worked hard to build our portfolio to ensure we are able to cater to our clients’ telecoms requirements. This is a desk-based role located in our Manchester Office. The successful candidate will be able to elevate company standards and provide excellent customer service and support. Additional training where necessary will be provided.As a member of our Provisioning & Support Team, you will be responsible for dealing with fault diagnosis and support for our wide range of products and services including:

• Hosted Telephony (VoIP)


• Connectivity


• UC


• WLR

Overview of Key Responsibilities, Tasks and Activities:

• Fault diagnosis and efficient management to resolution


• Establish customer requirements and assess their needs through to implementation.


• Escalating queries and concerns where necessary


• Liaising with suppliers


• Provisioning products and services

Required Skills and Abilities:

• Experience within the telecommunications industry in a support role


• Technical knowledge and understanding.


• Understanding of Asterisk based phone system will be advantageous


• Ability to multi-task and work under pressure


• A desire to work as part of a team to generate fresh and innovative ideas


• High attention to detail


• Effective organisational and communication skills


• Strong telephone manner


• Hold all work-related information and materials confidential

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Benefits:

• Company pension

Schedule:

• Day shift


• Monday to Friday


• No weekends

Work Location: In person