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IT Service Continuity Manager Full Time

at Department for Environment, Food and Rural Affairs (Defra) Manchester in Manchester (Published at 23-10-2023)

Job description

The Group Infrastructure and Operations (GIO) function within Digital, Data & Technology Services (DDTS) is recruiting an IT Service Continuity Manager to join their team.

Working as an IT Service Continuity Manager you will play a key role within our Service Strategy Team, reporting to the Senior IT Service Continuity Manager. Your responsibilities encompass IT Service Continuity management of Defra's essential IT services and Business Continuity management for the GIO function.

Your ITSC responsibilities include development, implementation and evolution of Defra's ITSC strategy. You will assist in aligning the strategy to current and emerging technologies. You will be formalising and communicating recovery risks from major IT disruptions which could prevent Defra from delivering its strategic priorities. You will be working with critical digital transformation projects, influencing the design and delivery of highly available, highly resilient IT services.

The GIO function is critical to the operation and support of Defra's IT services. You will maintain the functions business continuity plan aligned to business criticality. You will assist in scheduling and validating the exercise and testing of the business continuity plan. You will formulate test scenarios, facilitate test events and produce post test reports and action plans.

You will develop strong working relationships with internal stakeholders including Security, Architecture, Service & Supplier Management and Service Operations. You can expect some great benefits such as a Civil Service pension with an average employer contribution of 27%, flexible working options such as condensed hours, part-time and flexi time.

Person specification


  • Providing ITSC subject matter expertise to the Defra Group during the service design activities of new, changed or retiring services

  • Ensuring IT Services comply with the Defra ITSCM Strategy, Policy and processes

  • Liaising with operational architects, business owners, service owners and other stakeholders and assisting in defining applicable service support arrangement

  • Updating the relevant sections of the essential services business impact assessment documents

  • Maintaining a rolling programme (schedule) of ITSC rehearsals and assuring the outcomes

  • In the event of an ITSC plan invocation, help a successful recovery by proactively engaging with the recovery team

  • Maintaining the GIO business continuity plan and facilitating regular exercise and testing

  • Managing business continuity test exercise action plans

Skills and experience

  • Good knowledge of Disaster Recovery and resilience testing techniques

  • Experience of datacentre and cloud technologies including hosting, storage, virtualisation, Infrastructure as a service (IaaS), Software as a service (SaaS) Platform as a service (PaaS)

  • Experience of operating within a complex multi supplier outsourced environment

  • Excellent stakeholder engagement and management skills

  • Excellent organisational, influencing, relationship and conflict resolution skills

  • Excellent investigation skills enabling realistic conclusions to be drawn from empirical data

  • Experience in interpreting Business Impact Analysis data

  • Good knowledge of business continuity planning and testing

Job Types: Permanent, Full-time

Salary: £37,295.00-£44,724.00 per year


  • Casual dress

  • Cycle to work scheme

  • Flexitime

  • Sick pay

  • Work from home


  • Flexitime

  • Holidays

  • Monday to Friday

Work Location: Hybrid remote in Warrington, WA4 1HT

Reference ID: 314595

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