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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Responsibilities:

• Work directly with customers in person, via phone, via the ticketing system, and via email


• Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations, and desktop printers


• Installation, configuration, and troubleshooting of Windows OS


• Various applications


• Basic network connections


• Conference room video and audio support (Polycom, BlueJeans, Google Hangouts)


• Support/set up of audio-visual equipment


• Support employee meeting setup


• Support all models of cellular/tablet devices, including Android, IOS, and mobile operating systems


• Support remote users as needed


• Maintain accurate asset inventory

Major Accountabilities:

Troubleshooting

• Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications, and remote meeting coordination


• Responds to all queries, triaging each in a prioritized and timely manner


• Records issues in the ticketing system and escalates complex issues to appropriate 3rd-level support


• Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated Hardware


• Provides hardware support for PCs, printers, network, VoIP phones, wireless and handheld devices


• Coordinates with vendors and service providers for in-warranty hardware replacement and service


• Follows standard guidelines to install and configure new equipment and peripherals, move, and update equipment for regular replacement and accommodate staff moves and changes Software


• Provides support for software with emphasis on Microsoft® Windows® and Office ® products in- in-house applications


• Responsible for updating and maintaining software products and applications as required Other


• Participates in the evaluation, piloting, testing, and launch of new hardware, software, and apps


• Participates in various IT initiatives, helpdesk/desktop projects, and research assigned annually


• Proposes process improvements


• Create Help Desk/desktop communications, announcements, and presentations to the company and subgroups


• Researches using web, manuals, publications, etc., including other IT staff and vendors to troubleshoot and answer customer questions


• Manages, maintains, and improves technical documentation

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)


• Microsoft Office applications


• PC/Laptop hardware


• PC/Laptop peripherals, including printers


• Mobile devices

Basic knowledge of:

• Active Directory


• Exchange


• Apple OS


• SCCM

Qualifications

• Two-year or Bachelor’s Degree (Preferred) in computer sciences or minimum 2 years previous


• working experience in a corporate IT environment


• PC and Windows hardware skills, network printers, and computer networks


• Excellent oral and written communication skills


• Ready to travel 12-18 Miles as per the requirement.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uk@axiomtechnologies.com