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IT Operations Analyst
at Bumble London in London (Published at 12-10-2023)
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
As an IT Operations Analyst, you will be responsible for coordinating the commercial, procurement and logistics activities for the Engineering IT Operations team’s goods and services.
Your expertise in vendor relationship management, problem-solving, and cross-functional collaboration with both technical and non-technical teams will contribute to streamlining operations and driving value as well as continuous improvement within our IT Operations department.
KEY ACCOUNTABILITIES:
Vendor Management
Establish and maintain relationships with IT vendors, including hardware and software resellers, and service providers.
Monitor vendor performance, and proactively address concerns relating to delivery.
Collaborate with non-technical teams to ensure the seamless operation of vendor payments, purchase requests and purchase invoices.
Procurement & Contract Management
Plan and execute IT hardware procurement including Opex (SaaS tooling, software renewals, collocation commercials) and Capex (IT hardware) categories.
Collaborate with internal stakeholders to define procurement requirements
Collaborate with finance and accounting teams to ensure accurate tracking, reporting and internal cost allocation.
In conjunction with the Engineering Finance Manager, monitor and analyse IT collocation, hardware, subscription and services costs, trends, annual and monthly budget forecasts and variances against budgeted amounts.
Project Coordination
Participate in projects related to Data Centre expansions, reductions and internal relocations including supplier and internal logistics.
Proactively support resolving hardware-related break-fixes with vendors, ensuring minimal downtime and impact to operations.
Proactively support current and future infrastructure requirements based on business needs and growth projections.
Commercial Coordination
Maintain preferred supplier agreements, and new proposals, negotiate contracts and make recommendations for new vendor selection based on quality, cost, reliability and lead times.
Manage the end-to-end contract lifecycle for IT procurement, including contract negotiation, execution, amendments and renewal phases.
Support the Data Centre Infrastructure Manager with any commercial requirements pertaining to collocation sites and their services including network internet, onsite support, hardware break fixes, ticketing operations and collocation agreements.
EXPERIENCE WE’RE LOOKING FOR
Excellent commercial skills with the ability to manage multiple procurement engagements simultaneously.
Strong understanding of data centre infrastructure components including design, servers, storage and networking.
Familiarity with IT hardware, software and services procurement processes.
Familiarity with collocation and data centre operations.
Experience working with various departments; Legal, Technical, Finance.
Proven experience in IT procurement, vendor management and contract negotiations.
Knowledge of relevant regulations and compliance requirements (e.g., GDPR, Data Protection) is desirable.
Knowledge of reporting metrics (e.g. Kanban, Gannt charts) is desirable.
Proficiency in procurement and finance tools (e.g. Concur, SAP, Ironclad).
Bachelor’s degree in Business Operations, Procurement, Supply Chain Management, or a related field.
ABOUT YOU
Proactive mindset, self-motivated, and able to work independently as well as collaboratively in a team environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders and external vendors
