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We are recruiting for Senior IT Support Technicians role based in London (near Paddington train station). Our client is a global payment solutions organization.

Benefits:

• Up to 10% annual bonus subject to company and personal performance


• Annual salary increases/review


• Holidays: 20 days (increases after each year of service, max 25 days after 5 years of service) + bank holidays


• Private health insurance


• Company pension contribution: 5%

Responsibilities:

• Diagnose and resolve software and hardware incidents


• Analyse and evaluate computer network design, operating systems and/or business requirements


• Prepare reports, correspondence and other documents


• Carry out in-depth research to reveal new and better methods of handling functions within the department


• Install and configure new IT equipment; resolve incidents and upgrade different types of software and hardware


• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible


• Perform regular IT audits to discover areas of weaknesses and reinforce them


• Assist all users with any IT related incident as require; supervise repair and maintenance of all IT gadgets


• Lead or participate in projects as required

Experience:

• Minimum 4 years previous experience in IT support


• Good understanding of IT client infrastructure operations


• Practical knowledge of IP networks, subnets and VLANs


• Knowledge of internal and perimeter (firewall) security configuration and practices


• Knowledge of general IT security practices and willingness to constantly update knowledge


• Ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner