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Technical Support Analyst
at Get Living London in London (Published at 04-10-2023)
Introduction:
We are Get Living, and we're leading the charge for a better way to rent homes.
Creating big-city neighbourhoods is what we do best. Every community we build creates lasting social, environmental and commercial value, and because people want more connected, fluid and meaningful lives, we empower our tenants to rent on their terms. We manage more than 4,000 homes across London and Manchester - and we're growing! We need people who share our passion and vision to join us. We're dynamic and make every moment count: just as we empower our tenants, you'll access opportunities for success at every stage in your career.
Our technology is key to what we do, and with doubling the size of our business over the next 2 years we are going through a considerable amount of change as we upgrade our systems and processes.
Who we are looking for:
We are looking for someone with a passion for technology who enjoys working in an energetic environment where no two days are the same. There will be lots of change and sometimes it wont always be clear what the right answer is, so being comfortable with ambiguity and willingness to adapt is key to success. Customer service is vital, and willingness to help and go the extra mile is quite often more important than knowing the answer first time.
However, technical skill is also important and so have a good understanding of Microsoft technologies with experience of supporting a varied userbase is essential.
This is not a remote role as being in front of our colleagues and supporting them face to face is essential. We have sites in Stratford (London), Elephant & Castle, Southwark, and Manchester, with new sites due to open in Lewisham and Maidenhead in the next 12 months. The role will be predominately London based but travel to other locations will be required.
Most important being willing to learn and grow, and have fun whilst doing it!
Qualifications & Experience
- Enthusiasm for technology!
- Experience in a technical support or helpdesk role supporting a Microsoft environment (ideally 2 years).
- Strong understanding of Microsoft operating systems and the Microsoft Office Suite.
- Understanding of cloud technologies specifically Microsoft Azure and all Microsoft associated management platforms.
- Experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Knowledge of network protocols, connectivity, and basic network troubleshooting.
- Experience with remote support tools and techniques.
Key Skills & Competencies
- ble to work efficiently and prioritise workloads/projects within agreed timelines independently and as part of a team.
- Adapts well to and is energised by change, whilst maintaining focus on key business goals and personal objectives.
- Excellent problem-solving skills with a logical and analytical mindset.
- Strong verbal and written communication abilities, with the capacity to convey technical concepts to non-technical users.
- A patient and customer-oriented approach with a commitment to delivering high-quality support.
- Time management skills to prioritize and manage multiple support requests effectively.
- Attention to detail and a methodical approach to troubleshooting and documentation.
- Professionalism and a positive attitude, even when faced with challenging situations.
Main duties:
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, peripherals, mobile devices, and all Get Living applications.
- Providing timely resolution or escalating complex problems in a timely manner.
- Collaborate with other team members to resolve complex technical problems and ensure timely issue resolution and contribute to the development of proactive solutions.
- Install, configure, and maintain software applications, operating systems, and network components while ensuring compatibility, security, and optimal performance.
- Perform routine system maintenance, including updates, patches, security configurations and backup checks.
- Educate users on basic technical procedures and best practices to enhance their overall IT experience.
- Document and track support incidents, resolutions, and workarounds in a detailed and organized manner.
- Escalate unresolved issues to other team members or appropriate external vendors as needed.
- Support the onboarding and offboarding process and deliver IT inductions and training.
- Assist in the setup and maintenance of user accounts, permissions, and security settings across various systems and Get Living applications.
Benefits:
Not only do we offer a competitive salary with fantastic rewards, but at Get Living, we take care of our people with 25 days' annual leave plus public holidays, access to the Cycle to Work scheme and our Employee Assistance Programme. We also encourage use of our Referral Scheme and Medicash (your one-stop shop for discounts and healthcare/wellbeing support). We're proud of our Pension, Maternity, Paternity, Shared Parental and Adoption leave, too.
With new neighbourhoods and communities on their way in Leeds, Glasgow, Maidenhead and Leatherhead, now is the time to join our welcoming and dedicated team. With our competitive benefits and refreshing approach, it's safe to say you get more from work when you Get Living. If you share our vision of making renting simpler and want to encourage and empower people to build their lifestyles around their homes, apply today.
