applicants
IT & AV Business Support Officer
at Imperial War Museums London in London (Published at 25-09-2023)
Opportunity ID
328
Location 1
IWM London
Salary 1
£28,111 to £31,823 per annum
Hours 1
36 hours net per week
Department 1
IT
Job Summary 1
Purpose of the job
The purpose of the IT Business Support Officer is to manage the production and maintenance of system documentation using SharePoint. This will include cyber security compliance documentation supporting PCI-DSS, Cyber Essentials and GovAssure. Management of software licencing and hardware maintenance contracts for cyber security compliance is a key function of the role. Act as an organiser and minute taker for the Cyber Security Board.
You will also carry out financial and administrative support to the IT and AV Services department. We expect the individual in this role to work across multiple IT and AV Services teams, to ensure accurate and timely billing and to raise purchase orders and review and approve supplier invoices ensuring timely payments so we, as a team, can ensure all of our key services administration is kept up to date.
The role will also provide general admin support to the CIO and the HOD’s.
The CIO is always looking to make improvements to current processes, so we are as efficient and effective as a team and would expect the individual to contribute to this. Building good relationships with colleagues including those in other teams and external contractor contacts will be crucial to success.
This is a very varied role with a good level of interaction with all IWM departments. The role can be demanding especially at month end and to be successful, you will need strong attention to detail, good communication skills and to be organised and hard-working.
Key duties
You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.
You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards.
You will undertake day to day activities to the best of your ability and to the required standards; and strive to learn and develop your skills and knowledge.
To identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate.
In addition, your duties will include:
You will support the IT and AV Services team with general admin duties including:
- Making sure Clear Review is used effectively across the department.
- Providing admin support for GPC returns to Corporate Finance.
- Supervising team rota’s for operational teams
- Arranging travel and booking meetings
Please see the attached job description for a full list of duties and responsibilities.
Closing date for applications is 29th September 2023 at 9am.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
1
Closing date for applications
September 29th 2023, 9:00 AM
Interview Details
Interviews for this post are planned for the week commencing 9th October 2023
Benefits
The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.
- Our generous full-time equivalent annual leave allowance is 25 days per annum plus public holidays rising to 30 days after 5 years.
- Access to our Company Group Pension Plan with competitive Employer Contributions.
- Access to select a range of benefits to suit your personal circumstances and lifestyle via our benefits platform, IWM4me. IWM4me offers IWM staff a wide range of health, protection, and lifestyle benefits, many at corporate rates not available on the high street.
- Free sanitary products provided at all sites.
- 20% discount in all IWM’s on-site shops.
- A 25% discount in IWM’s cafes.
- Free entry to all IWM Air shows at IWM Duxford.
- Free entry to a large number of other museums & galleries and their exhibitions which we have reciprocal arrangements with.
- Enhanced maternity and paternity benefits dependent on length of service.
- Access to our in-house training programmes and development
- Access to an interest free season ticket loan scheme after three months service.
- Access to a Cycle 2 Work Scheme
- Access to our Employee Assistance Programme, and Career Development Advice.
- IWM staff also have access to The Charity for Civil Servants services and support.
- IWM staff are entitled to membership of the Benenden Healthcare Society (subject to their terms & conditions.
- Eligibility to join the Civil Service Sports Club, securing additional discounts and benefits.
- Access to social events run by groups with IWM.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:
A basic check, which shows unspent convictions and conditional cautions.
Equal Opportunities
IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.
