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Sr. Desktop Support Specialist
at Fisker Inc London in London (Published at 25-09-2023)
About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
www.FiskerInc.com
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Job Summary:
The Sr. Desktop Support Specialist is responsible for analyzing requests from various departments, assists in projects, provides event support and is a point of contact for all end-user concerns. The ideal candidate will also be responsible for related peripherals including, but not limited to hardware, software, mobile devices, peripheral and network troubleshooting for all end-user systems!
Duties/Responsibilities:
Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.
Assist staff with day-to-day Windows/OSX devices and Software related issues.
Maintain a Ticketing System with up-to-date information on ticket progress.
Complete assigned tickets in a timely manner within SLA.
Ability to complete complex technical task under pressure.
Serve as a contact as a service matter expert on technology, process, and procedures with IT.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent people skills with a proven ability to collaborate with a team.
Excellent analytical and critical thinking skills.
Extensive knowledge of computer systems and programming.
Excellent organizational skills and diligence.
Proficient with Microsoft O365, Intune, Atlassian, Service Now and other IT related software.
Proficient with or able to quickly learn systems and software used by the organization.
Education and Experience:
Bachelor’s degree in Computer Science or related field required.
Three to five years of information systems experience preferred.
Strong knowledge of current Windows & Mac OSX operating systems.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be willing to work overtime if necessary.
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