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The role will provide a very wide exposure to a broad range of IT projects and best of breed products. You will be part of an IT Operations team of approx. 8 staff, and an overall IT team of approx. 20 staff. The team is expected to grow further over the coming year as part of a planned growth of the business and its brands, and to drive critical IT development programmes. The role will be based in Central London though will have the potential for remote working.

Responsibilities:

Diagnosing and resolving desktop/laptop hardware and software issues






Delivering an excellent level of customer service






Provide support to users via telephone, email and remote control






Answering calls with a confident, clear and professional telephone manner






Following processes and procedures






Take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

Experience and Skills:

1st & 2nd Line Support experience






Good knowledge of Microsoft Office products including 365






Understanding of TCP/IP, DNS, DHCP, Active Directory






Strong knowledge of Windows 7, 8 and 10






Knowledge of routers, firewall and basic networking #






Knowledge of Apple iOS and Android






Excellent written and verbal communication skills






Excellent customer service skills






Good organisational skills






Excellent oral and written communication skills & interpersonal skills






Analytical and problem solving skills






Ability to work on own initiative






Team Player






Positive attitude






Self-Motivated