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We are a force of passion and dedication, committed to making a difference to the lives of local people across Hull and East Yorkshire.

But we’re not stopping there. As the demand for our services continues to grow, we need a team that’s ready to rise to the challenge.

Joining Hull and East Yorkshire Mind means becoming part of our family. Our team is incredibly friendly, fostering a warm and welcoming environment where everyone thrives. In fact, 97% of our staff are bursting with pride to be part of our organisation.

We value diversity and inclusivity; every individual in our local community matters. Regardless of your ethnicity, gender identity or reassignment, age, disability, sexual orientation, religion, or belief, we welcome your application. We actively encourage those with lived experiences of mental health to come forward and join us.

If you’re motivated, think you can bring a unique perspective and are passionate about improving the wellbeing of local people, we’d love to hear more about you.

Wellington Care is Hull and East Yorkshire Mind’s wholly owned subsidiary, offering a range of tailored support to adults with a range of complex needs. You can see Wellington Care vacancies here.

For volunteering and placements, click here.

Advice & Support Worker

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Mental Health Advice and Support Worker

£12.71 per hour | Various contracts | Shift patterns: 8pm – 8am; 8am – 8pm | Includes weekends and public holidays

Do you have the resilience to support someone at their most vulnerable moment? Join our team and be the calm, reassuring voice at the other end of the phone—day or night.

About the role

As a Mental Health Advice and Support Worker, you will ensure every caller has a positive experience from the very first ring. You will provide immediate advice and guidance, manage each call with care, and signpost people to the right support. No two calls are the same, and you will need to think on your feet while remaining compassionate and professional.

What we’re looking for

• A resilient and adaptable nature, able to handle high-pressure situations calmly
• Excellent listening and communication skills
• The ability to assess needs quickly and make confident decisions
• A genuine passion for mental health support

What we offer

• 5 working weeks annual leave plus leave accrued in lieu of bank holidays
• An additional day off to celebrate your birthday
• Part time or full time applications welcome
• Supportive team environment with ongoing development

How to apply

To find out more about the role, please see our vacancy information pack here. You can apply for the role through HR Partner, linked here: https://heymind.hrpartner.io/jobs/mental-health-advice-and-support-worker-pwonb

Applications close 17th August 2026.

Join us and make a difference when it matters most.

Staff benefits

In return for your commitment, we are fully invested in taking care of your wellbeing. We go above and beyond to support our staff, offering a range of perks such as:

• A 24/7 helpline, ensuring you have someone to turn to, no matter the hour, through our Mindful Employer programme.
• Regular one-on-one supervisions, keeping you on track and providing invaluable support.
• A network of colleagues always ready to lend a helping hand
• Access to local authority gyms at discounted rates, so you can stay fit and well.
• A financial wellbeing app linked to your salary which has benefits such as a savings scheme to help you build a secure future and high street discounts and vouchers.
• An extra day off on your birthday, because celebrations should be cherished.
• A generous annual leave entitlement of 5 weeks plus bank holidays.
• Company sick pay (after successful completion of probationary period), because your health matters to us.

We really value our workforce and we’re proud to be a registered Disability Confident Employer, an Age-friendly Employer and Menopause Friendly Employer.