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Heating Industry Experienced Technical Helpdesk Engineer - Northern Ireland Full Time

at Navien Ltd Other in Other (Published at 20-07-2026)

Technical Engineer
Salary: £35,000 - £40,000 (depending on experience) + £150 for Saturday rota
Contract: Full‑time, permanent, PAYE
Hours: Monday–Friday, plus paid Saturday technical‑support rota
Package: Company van, tablet, mobile, 22 days’ holiday (+ bank holidays), pension, bonus, private health (after qualifying period)

The role

Provide on‑site fault‑finding and breakdown support for the manufacturer’s domestic boilers and hot‑water products across the South‑East. You’ll also handle phone‑line support on a rota and assist the sales team with occasional installer events and training sessions.

Key duties

  • Diagnose and repair boiler faults at customer premises.
  • Cover the technical helpline (weekday and Saturday rota).
  • Support sales activities: installer visits, trade mornings/evenings, demos.
  • Monitor and mentor local service agents, ensuring standards and stock levels.
  • Deliver product training to installers and agents (presentations & live demos).
  • Resolve customer complaints quickly and cost‑effectively.
  • Contribute ideas and feedback to the wider technical team.

What we’re looking for

  • Proven boiler fault‑finding/breakdown experience (ideally 5+ years).
  • Current ACS Core & Boiler tickets (CCN1, CENWAT).
  • Oil, Gas qualifications – essential.
  • Full UK driving licence and residence within the region.
  • Strong customer skills, good IT knowledge, self‑motivation.
  • Desirable: Air‑source heat‑pump or F‑Gas Cat 1 certification.

Benefits

  • Company van, tablet and mobile.
  • 22 days’ holiday, rising after 2 years (+ bank holidays).
  • Company pension (post‑probation).
  • Private health insurance after qualifying period.
  • Performance bonus.

Ready to join a growing manufacturer and use your technical skills in a customer‑focused role?

Apply now with your CV and brief cover note.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

  • Bereavement leave
  • Employee discount
  • Sick pay

Application question(s):

  • Do you have boilers installation or service experience?
  • Do you have Right to Work in the UK?
  • Do you currently, or will you in the future need a visa sponsorship?
  • How many years of engineering in the heating industry do you have?

Work Location: On the road



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