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IT & Networking Technician

Harbour Housing is a Cornwall-based charity providing safe accommodation and tailored support for people experiencing homelessness and disadvantage. We help people rebuild their independence and sustain long-term housing through compassionate, person-centred support — and technology is central to delivering that well across our sites.

We're now looking for a skilled IT & Networking Technician to keep our digital infrastructure secure, reliable, and future-ready.

The Role

You'll take ownership of our IT systems and multi-site network infrastructure — designing, implementing, and maintaining the secure, resilient networks our services depend on. It's a varied, hands-on role for someone who enjoys problem-solving, works well independently, and wants their work to mean something.

Key Responsibilities

• Design, deploy, and maintain secure wired and wireless networks across multiple Cornwall sites.
• Configure and manage network switches, including VLANs and Layer 2 security (port security, etc.).
• Install, configure, and manage routers, firewalls, and other network hardware.
• Monitor network performance and proactively resolve issues before they affect staff.
• Maintain strong cybersecurity, running regular audits and vulnerability assessments.
• Administer key platforms including Apple Business Manager (device/MDM management), DrayTek ACS (router management), and Hikvision HikCentral (CCTV/access control).
• Provide friendly, effective technical support to non-technical staff.
• Keep current with networking technologies and best practice.
• Travel between sites across Cornwall as needed.

What We're Looking For

• Proven IT and networking experience, ideally across multi-site environments.
• Strong grasp of networking protocols, infrastructure, and security best practice.
• Hands-on skills configuring switches (VLANs, Layer 2 security), routers, and firewalls.
• Experience with device/network management platforms — Apple Business Manager, DrayTek ACS, and Hikvision HikCentral, or comparable tools.
• Excellent, logical troubleshooting and a proactive mindset.
• Clear communicator who can explain the technical to the non-technical.
• A team player with integrity, discretion, and a good sense of humour.
• Full UK driving licence and happy to travel between sites.

Job Types: Full-time, Graduate

Pay: £25,717.00-£27,200.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Financial planning services
• Health & wellbeing programme
• Life insurance
• Referral programme
• Store discount

Application question(s):

• Do you drive?
• Do you live in Cornwall?

Work Location: In person