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IT Support Technician (1st/2nd Line) – Full Time | On-Site | Runcorn (WA7)

We’re looking for a proactive and customer-focused IT Support Technician to join our growing Managed Service Provider (MSP), part of a wider group of companies. You’ll deliver 1st and 2nd line support to both internal group businesses and external clients, working across a diverse range of systems, users, and environments.

This is an on-site role based in Runcorn, offering hands-on experience in a fast-paced, multi-client setting.

What You’ll Do

• Provide 1st & 2nd line support to internal users and external clients via phone, email, remote access, and on-site
• Set up, configure and maintain PCs, laptops, mobile devices, and user accounts (MACD)
• Support and administer Microsoft 365 environments across multiple customers
• Troubleshoot hardware, software, printers, and connectivity issues
• Assist with network support (LAN/WAN/WLAN, DNS, DHCP)
• Support and maintain EPOS and payment terminal systems
• Work with third-party vendors and telecoms providers where required
• Maintain system security, backups, and endpoint compliance
• Contribute to IT projects, rollouts, and client onboarding
• Accurately log and manage tickets, assets, and software licensing across clients

What We’re Looking For

• Experience in a 1st/2nd line IT support role, ideally within an MSP or multi-site environment
• Strong knowledge of Windows 10/11 and Microsoft Office
• Experience with helpdesk/ticketing systems and device builds
• Good understanding of networking fundamentals and infrastructure
• Excellent customer service and communication skills
• Ability to prioritise, multitask, and work under pressure across multiple clients
• A proactive, flexible, and team-oriented attitude

Nice to Have

• Experience with Microsoft Intune (Endpoint Manager)
• Familiarity with Sage software
• Exposure to telecoms/VoIP systems
• Knowledge of Microsoft Entra (Azure AD) or SharePoint
• Experience supporting EPOS or payment solutions

Requirements

• Full UK driving licence
• Right to work in the UK
• Ability to commute to or relocate to Runcorn (WA7 3FW)

What You’ll Get

• Full-time, permanent role (Monday–Friday)
• Free/discounted food and employee discounts
• Free on-site parking
• Health & wellbeing programme
• Your birthday off every year
• Option to buy back additional holiday after 1 year of service

Pay: £31,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Ability to commute/relocate:

• Runcorn WA7 3FW: reliably commute or plan to relocate before starting work (required)

Experience:

• 1st/2nd line IT support role, ideally within an MSP : 2 years (required)
• helpdesk/ticketing systems and device builds : 2 years (required)
• networking fundamentals and infrastructure : 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person