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Looking for a career with growth potential and no requirement of a degree or previous experience? We are looking for future focused, talented candidates to join our fast growing team.

We are one of the UK’s leading security equipment companies, supplying both private security and government agencies with the latest in cutting edge technology and equipment. For nearly a quarter century, Interconnective has been one of the most trusted names in the security industry.

Our product lines include body cameras, patrol systems, bulletproof vests, knife arches, security x-rays, search mirrors, torches and more.

Following a period of rapid growth, we are looking to add a new Technical Support Assistant to our team. The role will see the successful candidate working closely with our CTO and getting exposure to a wide variety of new systems and equipment. They will also be working with our Managing Director to support the marketing team where necessary.

As a fast growing business, we are looking for future managers and leadership potential. We recruit from within which means that the successful candidate will likely be on a management fast track as the business grows and we build out new business units.

What we offer:

• Full Time Role
• £26,500 Annual Salary
• 28 Day Paid Holiday incl Bank Holidays
• Company pension
• Employee discount
• Free On-site parking
• Sick pay
• Company events
• Working Hours: Mon-Fri, 09:00 – 17:30
• Location: On-site SP4 7YR

The Role

This role is based at our headquarters in Amesbury, Wiltshire. While relevant experience is preferred, full training will be provided to the successful candidate. This is an entry level position with no requirement for a degree or higher education but both are welcome. We are looking for someone who wants to build a career in technical support with a fast growing dynamic business.

The role is extremely varied and most days will be very different from one another. You will get experience in a wide range of disciplines including IT, production, operations, marketing, events management, project management and more.

The role is divided into 9 core responsibilities which are as follows:

Technical Support (Primary) –

- Answering calls from prospective customers regarding products that they are interested in.

- Assisting existing customers with setting up their new products

- Offering technical support to customers for products that they have purchased.

- Delivering virtual training for new customers via Teams or telephone

- Responding to emails from new and existing customers regarding new or existing purchases

- Preparation of quotations where necessary

- Support other colleagues during absences, off-site events, meetings etc

Repairs (Primary) –

- Repairing faulty or damaged equipment where possible (Full Training given)

- Completing Repair Reports

- Arranging repairs and replacements with suppliers

- Assist in the creation of repair protocols for relevant products

- Visit client’s site to do repairs if necessary

Stock Testing (Primary) –

- Test new shipments of products when they arrive.

- Test select products when they are going out.

- Assist in the creation and/or management of Q/A processes for new products

Installations, Demos & Training (Primary) -

- Go to a client’s site to demonstrate a new product

- Install a product on-site for a client

- Provide training on a product for a client in-person or online

Technical Spec Writing (Primary)

- Write Product Listings on Online platforms

- Help develop manuals and technical documents where needed

- Write scripts for technical videos

Projects (Primary) –

- Work with the CTO on the development of new products

- Occasionally support colleagues with technical issues they may have

Product Content Creation (Secondary)

- Take photos of products for use in marketing material and websites

- Record footage of new products for use on social media

- Take part in marketing video as and when needed

Event Support (Secondary)

- Going to trade shows and events with other team members

- Demonstrating products at tradeshows and events

- Speaking with potential clients and generate leads

- Take part in content creation at events

- Film content at events

General Support (Secondary) -

- Work with the operations team to help get products ready for dispatch if needed

- Preparing products before dispatch

- General tasks to support colleagues as required

The Candidate

We are looking for a responsible individual with the following qualities:

Required -

- Excellent Telephone Manner

- Technical Aptitude

- Excellent Writing Skills

- Good communications skills

- Interest in electronics

- Reliable

- Ready for responsibility

- Organised

- Detail Oriented

- Motivated Self Starter

- Works well in a team

- Able to work independently

- GCSEs or Equivalent

Preferred Experience –

- Experience using soldering irons or doing electronics repairs

- Experience in customer service or technical support

- A good understanding of computers, IT and the Internet.

- Experience with photography or videography

- Experience with Microsoft Office Suite

As we work with security and government departments, you would need to be able to pass an Enhanced DBS Check.

Job Type: Full-time

Pay: £26,500.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person