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The post holder will carry out triage assessments over the phone for patients across the lifespan, in an efficient and effective manner, implementing the most appropriate intervention to meet the patient’s needs by using best clinical practice and adhering to Cardiff and Vale policies, procedures and guidelines.

• Work in accordance with Nursing and Midwifery Council/ Code of Professional Conduct, Standards for Conduct, Performance and Ethics.
• Possess strong clinical skills and sound judgement appropriate to Out of Hours Patients demands which will be underpinned by experience and theoretical knowledge aimed at assessing the unwell child/adolescent.
• Exercise a high degree of professional autonomy, critical judgement and refer to other members of the multidisciplinary team as appropriate.
• To undertake telephone nursing assessment, providing advice and, if necessary, onward referral to the appropriate agency/professional, for people with a wide range of conditions accessing the Out of Hours service.
• To critically analyse complex information alongside professional skills, knowledge and experience.
• To negotiate with parents (adolescents) the most appropriate course of action to meet their immediate health needs.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Please see the attached Job Description and Person Specification for full details of the requirements for this post.