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Order To Cash Accountant

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

We Believe in Growing Good Things

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

What we’re looking for

We’re looking for passionate team players to bring joy to our customers every day. As an Order-to-Cash Accountant you’ll play a key role in ensuring the accuracy, control, and integrity of revenue and cash reporting across the organisation. Based within the group finance team in London and reporting to the Finance manager, you’ll take full ownership of end-to-end revenue-to-cash processes across multiple revenue streams and markets. Working in a fast-paced, high growth retail environment, you’ll apply strong technical capability and attention to detail while confidently challenging discrepancies to protect financial accuracy. You’ll work across POS, ERP, and merchant platforms to ensure that revenue is correctly recognised, cash is precisely reconciled, and balance sheet accounts are clean, controlled and fully supported at month end – directly contributing to robust financial insight and supporting Pret’s continued growth.

Key responsibilities

Core Responsibilities (Day-to-Day)

• Monitor and review daily bank postings to identify discrepancies, misallocations, or unusual transactions.
• Perform weekly bank and merchant (credit card) reconciliations, ensuring timely investigation of variances.
• Reconcile Sales from POS to ERP systems, proactively identifying and escalating system or posting discrepancies to OTC Manager and IT.
• Post manual revenue journals accurately, ensuring appropriate supporting documentation and control compliance.
• Support internal and external audit requests by preparing reconciliations and evidence promptly.
• Contribute to continuous improvement initiatives within the OTC and wider Finance function.

Month End Activities

• Ensure all sales across POS and ERP systems are fully reconciled, accurately recorded, and supported prior to close.
• Confirm all cash receipts and merchant settlements have been posted, allocated, and reconciled to bank.
• Complete revenue-to-cash balance sheet reconciliations, ensuring all accounts are fully supported and reconciling items cleared promptly.
• Post and review accruals and revenue adjustments to ensure revenue is accurately reflected in both the P&L and balance sheet.
• Reconcile Accounts Receivable subledger to the General Ledger, ensuring integrity of revenue reporting.
• Investigate and resolve sales variances, mis-banking, and post discrepancies with clear audit trail.

Control & Governance

• Maintain a strong internal control framework across all reconciliation and posting activities.
• Ensure documentation standards are met to support audit readiness.
• Identify control gaps or recurring errors and propose corrective action.
• Support segregation of duties and escalation processes within the OTC structure.

Service & Stakeholder Management

• Deliver services in line with agreed KPIs and SLAs across divisions and business units.
• Proactively communicate issues impacting cash, revenue accuracy, or reconciliation timelines.
• Collaborate with Service Management and internal stakeholders to resolve discrepancies efficiently.
• Escalate non-compliance or recurring issues appropriately while maintaining professional challenge.

Experience and Skills required

• Minimum 3+ years’ experience in a finance or accounting role, ideally within Order-to-Cash, Accounts Receivable, or revenue-focused environments.
• Strong understanding of revenue recognition, cash reconciliation, and balance sheet control principles.
• Highly analytical, with the ability to investigate discrepancies and identify root causes.
• Advanced Excel skills, including the ability to analyse large data sets, build reports, and perform detailed reconciliations efficiently.
• Experience working with ERP systems (NetSuite preferred); exposure to BlackLine or other reconciliation tools advantageous.
• Professionally qualified (CIMA, ACA, ACCA) or part-qualified / qualified by experience.
• Strong communication skills with the confidence to challenge and escalate issues appropriately.
• Proven ability to build effective working relationships across Finance, IT, and operational teams.
• Resilient and comfortable operating in a fast-paced, high-volume environment with tight month-end deadlines.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for food and exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

We offer

• £35,000 per annum with 10% bonus potential.
• Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).

A few more perks

• You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
• Free private medical cover, with the option to add family or partner at an additional cost
• 4% of your pension contribution matched by Pret, rises to 5% after 5 years
• Life assurance at 3x annual salary
• Loyalty award for 5, 10, 15, 20 years’ service
• Flexible Benefits Platform packed with lifestyle discounts
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing provisions
• Free mortgage services
• Sabbatical after 3 years
• Opportunities to support our charity, The Pret Foundation

We also offer

• Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
• Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
• Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

The interview journey

Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.

Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.

Before you apply

This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.

We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.

Deadline to apply for this role: 13/03/2026