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We are looking for somebody with:

• Strong communications skills specifically on the phone and in writing.
• An expert communicator in both small-talk & high-pressure moments.
• Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
• True team player. Open to accepting feedback to ensure the team’s success.
• Strong attention to detail, organisation skills, with an ability to stay focused on assigned tasks.
• Flexibility - We are disrupting an industry so changes to traditional processes should be expected.

In this role you will:

• Respond to APS customer queries in a timely and accurate way via chat, email and phone call support.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Work cross-functionally to share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their issues are resolved.
• Gather customer feedback
• Understanding of service technology for fielding customer requests.
• Expand your knowledge of APS's hardware and software weekly through professional development time, trainings, knowledge base articles, and the experience gained from performing the role
• Will be required to attend events and meeting in the UK on behalf of APS and/or it's parent company

Desirable, but not essential:

• Salesforce CRM experience
• Knowledge of programming and scripting languages such as PHP, .Net Core, jQuery, AJAX
• Knowledge and understanding of both Linux and Windows environments
• Full UK drivers license

More information can be found on our website:

https://www.absolutepayments.com/careers/current-vacancies/helpdesk-support-consultant/

Job Type: Full-time

Work Location: In person