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MARCO, a globally recognised automation and technology company and part of the ATS Group, is seeking an organised and pro-active Systems Support Administrator to provide administrative and operational assistance to the Service Team, maintain high standards of stakeholder support and ensuring the smooth running of the department.

This office-based role in Edenbridge is offered on a minimum 12-month fixed term basis and potentially a slightly longer contract term depending on availability to start.

Main responsibilities:

This role acts as a key point of coordination between technicians, Service Managers, customers, and external vendors, ensuring service processes, documentation and communications are accurate and timely. Main responsibilities include:

• Administrative Support
• Providing day-to-day administrative support to the Service Department.
• Maintaining accurate service records, job files, contracts, and documentation.
• Preparing reports, correspondence, and service-related documentation.
• Scheduling & Coordination
• Scheduling service appointments, maintenance visits, and technician workloads.
• Coordinating job allocations, follow-ups, and service completion updates.
• Liaising with technicians and supervisors to ensure schedules are met.
• Customer Service & Communication
• Acting as the first point of contact for service-related enquiries (phone, email, in person).
• Communicating service updates, delays, and completion notifications to customers.
• Handling customer queries professionally and escalating issues when required.
• Financial & System Support
• Assisting with service invoicing, purchase orders, and job costing.
• Processing timesheets, service reports, and warranty claims where applicable.
• Ensuring service data is accurately entered into internal systems.
• Compliance & Quality
• Ensuring service documentation complies with company policies, safety, and quality standards.
• Supporting audits and inspections by maintaining accurate records.
• Assisting with continuous improvement of service administration processes

Skills & Qualifications:

Essential

• Proven experience in an administrative or office support role.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and business systems.

Desirable

• Experience in a service, maintenance, or technical environment.
• Familiarity with job management, CRM, or ERP systems.
• Basic understanding of invoicing and service workflows.

If you are proactive, organised and skilled at handling multiple priorities then this role offers a unique opportunity to contribute to our business growth and be a key player in delivering cutting-edge solutions to the Fresh Produce industry across 45 countries.

Employee Benefits Package:

• Generous Annual Leave: Enjoy a well-deserved work-life balance with 25 days of annual leave in addition to recognized bank holidays.
• Comprehensive Health Coverage: Access peace of mind with our private medical insurance, ensuring your health and well-being are a top priority.
• Salary Sacrifice Pension Scheme: Invest in your future with our salary sacrifice pension scheme, providing a solid foundation for your retirement plans and reducing your monthly tax and NI.
• Convenient Onsite Parking: Experience hassle-free commuting with our onsite parking facilities, making your journey to work more convenient and stress-free.

We value our employees and are committed to providing a competitive benefits package that enhances your overall work experience and supports your personal and professional wellbeing.

Further details:

• 35 hours per week, Monday to Friday.
• Office based role.
• Full-time, fixed-term contract

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £25,000.00-£28,000.00 per year

Work Location: In person