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We are looking for a passionate, enthusiastic individual to join us, as we continue our exciting growth journey. The ideal candidate will have a passion for technology and a drive to provide an excellent customer experience. Focusing on building strong relationships while driving our customers through the Digital Transformation, you will act as a trusted advisor for our customers and build and present detailed technology roadmaps. These will be presented at face-to-face meetings as monthly and quarterly Business Reviews. You will act as a go-to person for our customers and assist them in a way that ensure we achieve a high NPS score. Working closely with the technical team and Solutions Specialist, you will help finding commercial opportunities within the base, collecting and acting on client feedback and improve the customer experience.

Duties & Responsibilities

• Conduct QBR’s with clients
• Face to face meetings with clients
• Creating detailed technology roadmaps with commercials
• Presenting roadmaps and proposals
• Handling complaints
• Communicating technology and company changes to clients
• Answering client account queries
• Collecting and acting on client feedback
• Staying up to date with industry trends, new products and services, and technological developments.
• Improving customer experience by proactively working on our internal operations
• Working with the technical team and solution specialists to give up-to-date and accurate technical advice to clients.

Qualifications, Knowledge and Experience:

• Strong interpersonal skills
• Experience in presenting and negotiating on with C-level employees
• Build strong relationships and report with clients of all sizes and sectors
• Great presentation skills
• Works well to achieve KPI’s and business objectives
• Ability to have highly technical or difficult conversations with clients in a positive and simple way
• Able to understand a client’s business goals and translate this into actionable technology roadmaps, that will make a difference to their business
• Technical understanding of core products – a Solid 1st line, but preferably 2nd line understanding of our core products:
• – M365, Antivirus, Windows Server, Azure, Security solutions and concepts (antispam, EDR, MFA, security reviews)
• A valid driver’s license and own car
• 2 year’s experience working at an MSP or similar
• 2 years of experience in customer success

Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all.

Read more about our employee commitment on our careers page, and find some of our benefits here:

• 24 days annual leave entitlement (Increase on years’ service up to 29)
• Additional day off for your Birthday
• Buy/sell back holiday scheme
• Private Health Insurance with discounted perks;
• Bupa Dental Plan
• Eye care contribution
• Pension scheme
• Staff Incentives and recognition

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Gym membership
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Job Types: Full-time, Permanent

Pay: £33,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee discount
• Flexitime
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• How many years experience do you have within an MSP ?
• Describe your experience within the Microsoft suite?

Location:

• Westhill and District AB32 6FT (preferred)

Work Location: In person

Reference ID: RSCCSM