0
applicants
Facilities Helpdesk Administrator
at Ampm Birmingham in Birmingham (Published at 12-05-2025)
Are you a skilled communicator with a passion for delivering exceptional customer service?
As Facilities Helpdesk Advisor you will support and assist to ensure the Facilities Department provides a safe working environment for all Clients.
Responsibilities
- Take requests for maintenance from clients and enter them into the computerised management system.
- Process requests for maintenance and facilities services have been made by centres using telephone or email systems, ensuring all information is entered correctly before forwarding the request to the approved contractor.
- Assist the management team in obtaining best practice for all the Facilities and Facilities Services provided.
- Review daily work levels, backlogs or delays and ensure this is communicated to the appropriate manager and centre directors where required.
- Provide the first point of contact for the Facilities team and deal with initial enquiries, whether verbal or written, and exercise judgement as to the appropriate response, taking immediate action if necessary.
Key skills and experience
- Proven experience in a customer service role, preferably in facilities management or a related field.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and a knack for technical troubleshooting.
- Proficiency in using ticketing systems, databases, and basic office software.
- Ability to remain calm under pressure and handle challenging customer interactions.
- Strong organisational skills and attention to detail.
Job Type: Part-time
Pay: From £13.00 per hour
Expected hours: 24 per week
Benefits:
- Company pension
Schedule:
- Every weekend
Work Location: In person
Application deadline: 15/05/2025
Expected start date: 24/05/2025
